HVAC Regional Service Manager
Nextech
Oversee HVAC technicians and admin staff, ensuring service quality, scheduling, and customer satisfaction.
10 days ago ago
$85,000 - $100,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Salem, NH
Field
Company Size
610 Employees
Service Specialisms
Commercial HVAC services
HVAC installations
Commercial kitchen equipment
Preventative maintenance
Emergency HVAC/R services
Asset management
Facility management
Refrigeration services
Sector Specialisms
Commercial HVAC
Refrigeration
Heating
Ventilation
Air Conditioning
Preventative Maintenance
Emergency HVAC Services
Capital Replacement Projects
Role
What you would be doing
dispatch management
call scheduling
sla compliance
cost management
customer service
team recruiting
- Communicate needs to field teams (Dispatchers, ASM’s, Operations Manager, and VP’s)
- Deliver high level of customer service on a consistent basis
- Successfully promote company’s image, appearance, and reputation
- Evaluate and perform annual reviews with Operations Manager approvals
- Ensure efficient and well-planned scheduling of all calls
- Manage customer relationships for assigned area
- Manage dispatchers and ensure company systems and procedures are followed
- Delivery of all company goals and metrics
- Recruiting and development of administration team
- Maintain and communicate weekly activity schedule
- Ensure area meets or exceeds customer and company SLA requirements
- Manage labor and material costs
- Review company reports and share with team
- Provide customer satisfaction
- Support ASM and the development of technicians
What you bring
hvac management
5‑year hvac
technical knowledge
computer skills
organizational
communication
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to focus on desired results
- Technical knowledge necessary to provide value to our technicians and customers
- High level of computer skills
- Strong attention to detail
- Extremely high level of urgency to resolve problems
- Proven track record in prior role
- 5 years of field technical HVAC experience or equivalent business experience
- Excellent interpersonal and communication skills, both written and oral
- Able to operate a computer and other office productivity machinery, such as a copy machine, telephone and computer printer.
- HVAC Management Experience
- Ability to build rapport with clients
- Able to sit at a computer for up to 8 hours
- Ability to adapt to very fast-paced environment and deadlines
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- 10 paid Vacation days
- FREE life insurance equal to your annualized pay rate
- 2 paid Personal days
- 401k with a 50% match up to the first 5% of your contributions
- 7 paid Holidays
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded 1992
Company history
The company was established in 1992 with a single technician and van.
40+ Offices
Geographic presence
The company operates across over 40 regional offices nationwide.
$500M–$1B Revenue
Financial scale
The company generates between $500 million and $1 billion in annual revenue.
1,600 Technicians
Workforce strength
The company maintains a self-performing workforce of approximately 1,600 W-2 technicians.
- Serves major multi-site clients—from retail chains and hospitals to data centers and movie theaters.
- Provides typical projects include commercial HVAC installations, kitchen equipment maintenance, refrigeration service, and capital replacements.
- Offers 24/7 emergency support, preventative maintenance programs, and proprietary Facili-Trac asset-tracking software.
- Has grown through acquisition, absorbing firms like Core Mechanical and Brine’s Refrigeration to enhance regional coverage.
- Quality, Value, and Integrity
- Customer-first culture promoting safety and service
- Dedicated to establishing strong, long-term strategic partnerships
- Self-performing, W-2 technicians held to the highest professional standards
- 24/7/365 urgency in customer responsiveness
- Weekly training to ensure up-to-date technical skills and safety practices
- No publicly stated environmental or net‑zero strategy or target as of latest available resources
- Preventive maintenance programs that reduce energy consumption through peak‑efficiency equipment operation
- Facili‑Trac asset‑tracking system supports data‑driven capital and energy planning
- No publicly available DEI strategy, targets or gender‑related statistics found
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