HVAC Technical Consultant at Lennox in West Columbia, SC | USD64,000-80,000 | Kablio

Role

Description

technical assistance

issue diagnosis

troubleshooting

installation support

documentation

process improvement

Provides moderately complex technical assistance to dealers, contractors, and field sales personnel to resolve system issues.
Diagnoses issues with refrigeration circuits, components and controls to guide caller to the appropriate resolution.
Guides caller to the appropriate field personnel if first-hand attention is required.
Identifies and helps implement process improvements.
Documents call information into the call-tracking database in the event additional follow-up is required.
Provides troubleshooting and installation assistance of HVAC/R equipment.
Provides technical documentation to Contractors, Engineers, and other personnel.

Requirements

hvac/r

furnace

microsoft office

sap

high school

5 years

Strong customer service skills. Strong analytical and troubleshooting skills.
Strong knowledge and experience in the installation and service of HVAC/R equipment.
Ability to handle and prioritize multiple technical requests.
Proficient in Microsoft Office Suite. Experience with SAP preferred.
High school diploma or equivalent experience required.
Typically requires at least 5 years of experience in the installation and service of HVAC/R equipment.
Furnace experience is a strong must.
Excellent verbal and written communication skills.
At least 2 years related technical consulting experience.

Benefits

100% on-site

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Over decades it expanded from furnaces into air conditioning, refrigeration and advanced climate‑control systems.
It serves both homeowners seeking quiet, efficient comfort and businesses needing robust, serviceable commercial systems.
Flagship projects include award‑winning heat pumps, smart thermostats and large-scale HVAC retrofits for schools, hospitals and big‑box retailers.
Unusual trivia: in the 1960s the firm briefly built a small crawler tractor and lawn mower called the 'Kitty Track 600'.

Culture + Values

Integrity
Respect
Excellence
Accountability: We deliver on our commitments.
Positive Engagement: We energize and motivate others.
Trust: We are always honest, ethical, and safe.
Customer Experience: We earn the loyalty of our customers.
Sustainability: We care for our community and planet.
Talent: We foster belonging and create opportunities to grow.
Innovation: We embrace original ideas and creative solutions.
Quality: We strive for continuous improvements.
Results: We prioritize superior outcomes for our shareholders.

Environment + Sustainability

Offers paid volunteer time off for community and environmental non‑profits.
Developed low–global‑warming‑potential HVAC products (Home & Building Climate Solutions segments).
ENERGY STAR Most Efficient products (Lennox Ultimate Comfort System™).
‘Smart Heating and Cooling Product of the Year’ at 2024 IoT Breakthrough Awards.
Named Best‑Managed Company by WSJ citing sustainable product delivery, community initiatives, efficient operations Dec 19 2024.
Net‑zero target date: **not publicly disclosed** on official site.

Inclusion & Diversity

Fosters an open, inclusive culture where people from all backgrounds feel welcome and valued.
Inclusive recruiting practices and development programs supporting equity.
Employee Resource Groups and cultural ambassador networks offer year-round learning, connection, and growth opportunities.
No public gender-based workforce statistics disclosed.

Articles

Commercial HVAC Solutions – What We Do

Lennox and ServiceTitan Partner

Warranty Your Way from Lennox

Company

Overview

Over decades it expanded from furnaces into air conditioning, refrigeration and advanced climate‑control systems.
It serves both homeowners seeking quiet, efficient comfort and businesses needing robust, serviceable commercial systems.
Flagship projects include award‑winning heat pumps, smart thermostats and large-scale HVAC retrofits for schools, hospitals and big‑box retailers.
Unusual trivia: in the 1960s the firm briefly built a small crawler tractor and lawn mower called the 'Kitty Track 600'.

Culture + Values

Integrity
Respect
Excellence
Accountability: We deliver on our commitments.
Positive Engagement: We energize and motivate others.
Trust: We are always honest, ethical, and safe.
Customer Experience: We earn the loyalty of our customers.
Sustainability: We care for our community and planet.
Talent: We foster belonging and create opportunities to grow.
Innovation: We embrace original ideas and creative solutions.
Quality: We strive for continuous improvements.
Results: We prioritize superior outcomes for our shareholders.

Environment + Sustainability

Offers paid volunteer time off for community and environmental non‑profits.
Developed low–global‑warming‑potential HVAC products (Home & Building Climate Solutions segments).
ENERGY STAR Most Efficient products (Lennox Ultimate Comfort System™).
‘Smart Heating and Cooling Product of the Year’ at 2024 IoT Breakthrough Awards.
Named Best‑Managed Company by WSJ citing sustainable product delivery, community initiatives, efficient operations Dec 19 2024.
Net‑zero target date: **not publicly disclosed** on official site.

Inclusion & Diversity

Fosters an open, inclusive culture where people from all backgrounds feel welcome and valued.
Inclusive recruiting practices and development programs supporting equity.
Employee Resource Groups and cultural ambassador networks offer year-round learning, connection, and growth opportunities.
No public gender-based workforce statistics disclosed.

Articles

Commercial HVAC Solutions – What We Do

Lennox and ServiceTitan Partner

Warranty Your Way from Lennox

HVAC Technical Consultant

Lennox

HVAC Technical Consultant

Lennox

Description

technical assistance

issue diagnosis

troubleshooting

installation support

documentation

process improvement

Requirements

hvac/r

furnace

microsoft office

sap

high school

5 years

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

Description

technical assistance

issue diagnosis

troubleshooting

installation support

documentation

process improvement

Requirements

hvac/r

furnace

microsoft office

sap

high school

5 years

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance

Overview

Culture + Values

Environment + Sustainability

Inclusion & Diversity

Articles

1895 Founding

Historical Beginnings

The company was established in 1895 by inventor Dave Lennox, revolutionizing furnace designs.

S&P 500 Listed

Financial Milestone

The company is publicly traded and ranks among S&P 500 firms following a financial resurgence.

3 Locations

Manufacturing Hubs

The company operates major manufacturing facilities across three key regions.

1%

Community Investment

DONATES up to 1% of net income to health, education, and environment causes, reflecting dedication to social responsibility.

Three Years

Consecutive Certification

The company has been Great Place to Work–certified for three consecutive years, highlighting its commitment to fostering an inclusive workplace culture.

2024 Rank

Top Workplace Recognition

Recognized in the U.S. News & World Report Best Companies to Work For 2024 list, showcasing its inclusive and empowering workplace culture.

13th

Sustainability Leader

Ranked among Barron's 100 Most Sustainable Companies, showcasing commitment to environmental and social responsibility.