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Community Manager
The Community Builders, Inc.
Responsible for managing community operations and on-site team performance, maintaining budget and providing excellent customer service to residents.
16d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Pittsburgh, PA
Onsite
Company Size
300 Employees
Service Specialisms
Affordable Housing Development
Real Estate Development
Community Development
Urban Planning
Construction Management
Property Development
Sector Specialisms
Residential
Commercial
Mixed-income Housing
Affordable Housing
Community Development
Retail Landlord
Neighborhood Investment
Property Management
Role
What you would be doing
property maintenance
team management
budget management
resident support
work order monitoring
community development
- Attend trainings, seminars and conferences
- Oversee upkeep of the property curb appeal, annual inspection of apartments, market ready units, safety and preventive maintenance, preparation for local, state or federal audits or inspections, monitoring of work order system, and incident documentation and reporting for risk management.
- Recruit, train, coach, manage and motivate team members and provide evaluations and recommendations to HR.
- Additional Responsibilities: Develop and manage operating budgets, billing processes, operating reports, and all accounting functions including invoicing and expense tracking; monitor revenue transactions and rent collection; nonpayment of rent processes; collection agency follow-up and reporting; leasing procedures and compliance with Affirmative Fair Housing Marketing Plan and other regulatory requirements; approve and submit employee time sheets; enact cost control measures as needed.
- Provide outstanding customer service to residents, ensure that all appropriate communications are distributed on a timely basis, and follow up on service requests or complaints, or issues involving violations of building rules or resident policies. Work closely with Community Life staff and resident associations and groups to provide and advertise activities and services available on site and in the local area, in order to provide access and foster a sense of community and wellbeing.
What you bring
regulatory compliance
on-call availability
yardi
communication skills
customer service
financial management
- Knowledge of all regulatory programs, polices and Federal Housing Laws and Guidelines required
- Available for emergencies, on call duties, resident functions and weekends as needed.
- Microsoft Word, Excel, Outlook and Yardi or other industry software experience required
- Excellent verbal and written communication skills required
- Demonstrated excellent customer service skills are necessary to be successful in this role
- Ability to speak a second language is a plus!
- Leadership skills and understanding of effective management of personal development for all employees desired
- Knowledge of Federal Fair Housing Laws & Guidelines a plus
- Excellent budget and financial management skills
- Knowledge of all regulatory programs and policies regarding housing and affordable housing are necessary
- Employer contributions to Health Savings Accounts
- Tax-advantage accounts: commuter/parking, medical & dependent care FSA
- Hospital & Critical Illness Insurance
- Confidential, 24/7 Employee Assistance Program
- 403(b) retirement plan with company match
- 12 Paid Holidays & tenure-based PTO accruals
- Company paid Life & Disability Insurance
- Medical, dental, and vision insurance
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are required for this position as mentioned in the job description: 'undergo background checks as required by funding sources and/or property management'
Company
Overview
1964
Years in Operation
The company has been actively working to enhance neighborhoods and create sustainable affordable housing for over half a century.
- Specializes in revitalizing communities and developing long-term, impactful housing solutions, with a focus on mixed-income developments.
- Creates developments that serve as both affordable housing and community anchors by leveraging expertise in urban planning and financing.
- Collaborates with local governments and partners to address housing and social needs through community redevelopment.
- Notable projects include large-scale residential developments in high-need urban areas, each aimed at creating lasting positive change.
- Committed to fostering strong, healthy, and economically resilient neighborhoods.
- To build and sustain strong communities where people of all incomes can achieve their full potential.
- We hire diverse and talented people.
- We empower our employees to take initiative, advance our mission, and deliver results.
- We hold leaders and each other accountable for fostering inclusion, trust, and collaboration.
20% Energy Reduction
SAHF Big Reach Commitment
Aim to reduce energy intensity of portfolio by 20% from 2010 baseline by 2020.
$2.5B Investment
Project Financing for Developments
Over $2.5 billion spent on constructing and preserving affordable/mixed-income housing developments.
10,000 Apartments
Managed Nationwide
Owning/managing over 10,000 apartments across 14 states and DC, enabling large-scale sustainability improvements.
320+ Developments
Affordable Housing Portfolio
Constructing and preserving more than 320 affordable and mixed-income housing developments.
- Uses improved operations & maintenance, resident engagement, appliance/equipment upgrades, whole‑building retrofits and renewable energy to meet energy‑savings goals
2,000 Residents
Job Placements
Approximately 2,000 residents have been placed in jobs through the company's efforts.
$16.7M Returned
Tax Credit/Asset Building
Returns $16.7 million annually through Earned Income Tax Credit and Asset-Building campaigns.
- Mission to build communities where people of all incomes can thrive (emphasis on socioeconomic inclusion)
- Leadership & staff demographics (GuideStar 2023): leadership identified as White/Caucasian male, heterosexual, without disability
- Collaborates with neighborhood groups, residents, public/private agencies to coordinate access to support services
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