Maintain a working knowledge of company’s benefits and employee handbook policies. Ensure employees are following safety protocols including maintaining an organized and clean work environment,
Accountable for implementation of policies, processes, and procedures for short-term results
Provide Regional Operations Manager (ROM) any requested branch specific information /reports and provide vital information in a timely manner.
Complete all tasks on the Branch Manager's monthly/daily checklist and act as a safety leader. Conduct weekly safety committee meetings. Complete any Flash reports within the required timeline and communicate issues/injuries immediately.
Oversee branch and warehouse appearance, housekeeping, maintenance, and repair.
Maintain sales – review/edit, credits, negative inventory, damage inventory and cash reconciliations. Communicate regularly with branch customer base to establish and maintain strong relationships. Enter all sales calls in CRM.
Stay current with cycle counts and keep dead stock at a minimum.
Maintain a 93%, or higher, audit score
Conduct periodic audits to ensure work is compliant with the established protocols and processes and objectives - meeting customer and branch expectations.
Maintain ample levels of inventory to meet delivery and service expectations of all branch customers.
Develop plans for increased branch profitability/productivity and drive continuous improvement processes.
Manage and oversee the day-to-day operations of the branch including staffing and ensure successful and timely completion of assigned duties of all personnel. Review and approve hours worked and PTO using Kronos.
Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance from Senior Manager/Director
Ensures work is aligned with the ROM’s expectations, goals, and vision
Conduct mid-year and annual performance appraisals for all direct reports through the online Performance Engagement platform.
Oversee all aspects of profit center (operations, sales, admin, etc.) working closely with Credit Department at Corporate to determine appropriate credit level and resolve any credit issues.
Effectively coach, counsel, and hold employees accountable. Collaborate with Human Resources regarding disciplinary actions.
May work outside regular working hours in case of emergencies within the branch as required.
Has authority to hire, recommend pay, establish performance and recommend for termination
Process purchase orders, research low stock and receivables and process branch payables, audit cash drawers and truck metrics. Remain current with warranty processing and follow up quickly on rejections.
Responsible for building and maintaining morale in the branch by demonstrating leadership qualities and setting an example for staff, promoting teamwork both within the branch, local team and within the region. Provide knowledge and skill development opportunities for employees with proper training and guidance for them to reach their full potential and have growth opportunities. Ensure employees complete all assigned training in a timely manner.
Review P&L; hold safety meetings, security reports and maintain facility.
Provides guidance and training to subordinates
Requirements
leadership
hvac
crm
ms office
p&l
college degree
1 year in a leadership/supervisory role
Knowledge of warehouse/inventory management and material handling equipment such as forklifts
Must be able to perform essential responsibilities with or without reasonable accommodations.
High level of attention to detail and compliance and results driven.
Ability to build and maintain positive relationships with customers, vendors, and employees
Strong organizational and time management skills
Effective verbal and written communication skills and interpersonal skills
Experience leading a team of employees towards a common goal
Working knowledge of CRM & Mincron or similar applications is preferred.
Excellent problem-solving skills, with ability to apply sound judgment
Experience in HVAC wholesale industry strongly preferred
Works on difficult to moderately complex issues and projects
P&L understanding
High School diploma or GED equivalent.
Proven customer service experience with high level of customer satisfaction
College degree strongly preferred.
Ability to apply good judgement and decision-making skills including strong work ethics and integrity.
HVAC knowledge strongly preferred; or ability to quickly learn HVAC products/parts
Working knowledge of MS Office Suite (Excel, Outlook, Word and PowerPoint)
Proven leadership, coaching/mentoring and team-oriented mindset along with effective delegation of duties.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
no employer-sponsored work authorization will be provided; applicants must be authorized in the us.
Security clearance
Information not given or found
Company
Overview
100 Years
Years of HVAC Experience
The company has a rich history rooted in a century of HVAC innovation.
2022 Rebranded
Year of North American Rebranding
The company rebranded in North America, unifying residential and commercial solutions.
280M Units
Units Globally
The company has showcased its impact with over 280 million units globally.
400+ Patents
Global HVAC Patents
Backed by extensive R&D, the company holds over 400 HVAC patents worldwide.
Merges Daikin’s global tech with Goodman’s U.S. acquisition roots.
Engineers and delivers high-efficiency heat pumps, central ACs, ductless mini-splits, smart thermostats, and air purifiers.
A pioneer in using low-GWP R-32 refrigerant, demonstrating commitment to environmental impact.
Culture + Values
Each individual possesses infinite potential, and the cumulative growth of all employees is the foundation for the company's development.
Boldly take on challenging situations with full conviction of your potential.
Refine and enhance your strengths and expertise until you excel in your field of expertise.
Learn humbly from others who have different thoughts, values, and experiences.
Participate with a sense of ownership by sharing information and opinions through deep and extensive discussions ('Flat and Fast management').
Fulfill your roles and responsibilities, and work together towards achieving goals.
Respect each person, unleash your infinite potential, and embrace healthy competition.
Environment + Sustainability
96% Water Recycling
Closed-Loop Water System
Recycles up to 96% of process water, significantly reducing water consumption.
40,000 Tons Recycled
Annual Scrap Material Recycling
Processes and recycles 40,000 tons of scrap material annually, promoting resource efficiency and sustainability.
400,000 kg Refrigerant Avoided
Reclaimed Refrigerant Program
Avoids over 400,000 kg of virgin refrigerant annually through the 'Loop by Daikin' initiative, reducing environmental impact.
-30% to -50% GHG Targets
Global Environmental Vision 2050
Aims to reduce greenhouse gas emissions by 30% by 2025 and 50% by 2030 compared to a baseline, with 17% achieved by FY2023.
Solar array reduces DTTP carbon emissions by 535 tons annually and offsets equivalent of 100 cars.
Composts 1,000 lb of food waste monthly.
Zero-waste-to-landfill goal by 2030; 85% of waste recycled by end of 2024; on-site composting and e-waste recycling.
Uses R-32 refrigerant (low-GWP) across products for enhanced energy efficiency.
Promotes inverter technology and heat pumps (up to 80% GHG reduction vs gas boilers)