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Onsite Tech Support Officer
Mcnab
23d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
West End, Queensland, Australia
Onsite
Company Size
300 Employees
Service Specialisms
Construction services
Project Management
Engineering
Design
General Contractor
Sector Specialisms
Industrial
Commercial
Residential
Aged care
Retail
Education
Food & processing
Health & pharma
Role
What you would be doing
customer service
it ticketing
network cabling
it support
relationship management
network admin
- Provide a high level of customer service and have the ability to solve problems and seek solutions.
- Maintaining accurate records in our IT ticketing system, updating knowledge base articles, and auditing hardware.
- Running and testing network cabling, tagging electrical equipment (training provided).
- Providing first-line IT support onsite — from printers and laptops to software installs and network connectivity.
- Building strong relationships with on onsite teams and acting as a conduit for the office-based IT team, raising issues or risks as you hear of them.
- Setting up and supporting remote site offices with IT networks, laptops, copiers, cameras, AV, and mobile devices.
- Supporting asset management and end-user training, while promoting IT security awareness across sites.
What you bring
it knowledge
network knowledge
accuracy detail
relationship building
professional maturity
effective communication
- There is a manual handling requirement for this role, you must be able to lift up to 20kg (printers & IT equipment)
- Travelling to our various offices and project sites across Brisbane, Sunshine Coast, Gold Coast and Toowoomba (company vehicle provided).
- Bring a working level of IT knowledge (comfortable with routers, laptops, mobile devices, and equipment setups), with escalation pathways and support in place for more complex issues.
- Have a basic knowledge of network protocols/equipment, and telecommunications systems and devices is also an advantage.
- Have a high level of accuracy and attention to detail
- Have demonstrated relationship building skills and excellent communication.
- Demonstrate professional maturity, able to work independently, and trusted to represent IT onsite
- Be proactive, motivated and have the ability to 'think outside the box' to create efficiencies
- Tertiary IT studies or further learning is welcomed, but not essential.
- Display a basic working knowledge of ICT hardware including mobile devices, Windows computers and Audio-Visual devices.
- Must have a current driver’s licence and a willingness to travel to our project sites and office locations across Southeast QLD (company car is provided)
- Be an effective communicator with interpersonal skills
- Parental leave program.
- Access to the Employee Assistance Program.
- Annual health and fitness subsidy.
- Internal development opportunities through tailored training programs.
- Birthday leave.
Information not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
- Committed to delivering high-quality construction projects on time and within budget.
- Specializes in industrial, commercial, residential, and infrastructure sectors, executing complex projects.
- Known for its innovative approach to design and construction, leveraging cutting-edge technologies.
- Successfully completed significant projects in Australia, including large-scale industrial complexes.
- Standout reputation for precision, reliability, and cost-efficiency in project delivery.
- Excels in both public and private sector projects across various industries.
- We are driven by a culture of collaboration, safety, and excellence.
- We value the growth and development of our people and invest in their success.
- Integrity and honesty are at the core of everything we do.
- We strive to exceed client expectations by delivering high-quality results on time and within budget.
- We are committed to innovation, embracing new technologies and techniques.
- We operate with transparency and open communication across all levels of the company.
2050
Net-Zero Target Year
Committed to achieving net-zero emissions.
- Implemented a robust sustainability framework to reduce environmental impacts in construction.
- Focus on energy efficiency and use of sustainable materials in all projects.
- Partnering with clients to deliver sustainable building solutions, with a focus on long-term environmental benefits.
- Continuous improvement in waste management practices, including recycling and reducing landfill waste.
- Dedicated to creating an inclusive and diverse workforce.
- Promoting gender diversity across all levels, with active recruitment of women in construction roles.
- Committed to equal opportunity for all employees, ensuring a supportive environment for personal and professional growth.
- Ongoing support and training to foster an inclusive workplace culture.
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