Soft Services Manager
mitie cleaning & hygiene services
Oversee soft facilities services, teams and contractors to meet SLA, KPIs and client expectations.
10 days ago ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
London, England, United Kingdom
Onsite
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
sla compliance
client communication
performance reporting
team management
asset management
safety systems
- Ensure all works meet SLA timeframes, KPIs, and compliance standards, including MITIE and National Grid audit requirements.
- Maintain proactive communication with clients, customers, and internal teams through regular updates and meetings.
- Monitor and report on contract performance, service line delivery and compliance to MITIE management.
- Lead and manage site facilities teams, cleaners, engineers and subcontractors to ensure safe, efficient, and high-quality service delivery.
- Manage site assets, documentation and timesheets to ensure accurate record-keeping and audit readiness.
- Support out-of-hours duty management and reactive service continuity to maintain customer satisfaction.
- Provide technical support and guidance to teams and customers, contributing to continuous service improvement.
- Oversee and ensure safe systems of work for all activities, including minor works and subcontractor operations.
What you bring
soft services
hard services
client management
ppm
time management
communication
- Extensive experience within Soft Services with some knowledge of Hard Services.
- Evidence of strong client management and customer relations.
- Ability to manage PPMs, Reactive and Remedial works.
- Excellent time management and meeting deadlines.
- Demonstrating availability and active responses to requests.
- Strong communication skills both written and verbal.
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Training + DevelopmentInformation not given or found
Interview process
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Security clearanceInformation not given or found
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Company
Overview
Nope
Culture + Values- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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- Bring your expertise in software development
- Bring your creativity and problem-solving skills
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