Customer Service Representative

Description

• Process incoming and replacement orders, requests for credit memos, returns and invoices within corporate guidelines.
• Promote customer service excellence and positivity throughout the organization.
• Work closely with production teams to meet customer deadlines.
• Apply a high level of knowledge and judgment in resolving service, warranty or technical problems that are within established limits of authority and knowledge.
• Maintain productive and collaborative relationships with other Watts employees.
• Execute order changes, partial shipment requests and cancellation requests.
• Continuously evaluate, identify and lead process improvements that positively impact customer experience.
• Assist with tracking shipments and providing freight-related information to customers.
• Process order expedite requests from sales representatives and customers.

Requirements

• 2+ years of experience working in or supporting a manufacturing environment.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts.
• 3+ years of experience working in a fast-paced customer service environment.
• Polished phone etiquette
• Ability to be flexible and adapt to changing work priorities and stressful conditions.
• Ability to remain seated at a desk or workstation for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre-employment drug test as a condition of employment.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Professionally and expeditiously respond to customer inquiries regarding product and order information, pricing and website/web tools assistance. order information, pricing and website/web tools assistance.
• Punctuality and dependability.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• High school diploma or equivalency.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Intermediate knowledge of Microsoft Office.
• Experience working in or supporting a commercial plumbing environment. General Applicable Company Competencies
• Familiarity navigating the internet and working with information on websites.
• Associate’s degree or higher.

Benefits

• Family building benefits, including paid maternity/paternity leave
• Comprehensive medical and dental coverage, retirement benefits
• 10 paid holidays and Paid Time Off
• Continued professional development opportunities and educational reimbursement
• Competitive compensation based on your skills, qualifications and experience
• Additional perks such as fitness reimbursements and employee discount programs

Training + Development

Interview process

Visa Sponsorship

Security clearance