Change of Tenancy Advisor at Yü Group Plc in Leicester, England, United Kingdom | GBP24,750-26,000 | Kablio

Role

Description

inbound calls

data entry

process requests

account management

cash collection

risk mitigation

Taking Inbound calls from new and existing COT queries
Assisting with recording written information on systems
Processing COT requests smoothly and efficiently and within SLA
Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs
Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business

Requirements

office 365

gcse

customer service

accuracy

risk management

time management

Developing & Learning relationship skills with key stakeholders (Internal & External)
Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements
Responding to Email queries internal and external whilst providing excellent customer service and due diligence
Education – GCSE Grade A-C in Math & English or Equivalent
Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
Accuracy – Good level of accuracy & attention to detail
Ability to spot risks within accounts and offer remedial action
Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines

Benefits

Learning and development opportunities
Death in service and critical illness cover
Enhanced paternity, maternity and adoption policies
3 days additional annual leave if you get married/civil partnership etc.
24 days annual leave + bank holidays
Appointment allowance
Company sick pay (subject to length of service)
Holiday buy – up to 5 additional days
New modern facilities
Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable Motivated – You have a can-do attitude & love to learn & develop new skills
Day off on your birthday
Employee Assistance Programme
Refer a friend payment
Annual salary review
Long service recognition

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no skilled worker sponsorship; candidates must already have indefinite right to work in the uk.

Security clearance

Information not given or found

Company

Overview

£645.5 M

Annual Revenue FY24

The company reported significant financial growth with £645.5 million in revenue for the fiscal year ending in 2024.

£730–760 M

Revenue Guidance for 2025

The company has set ambitious targets, guiding revenue to between £730 million and £760 million for the upcoming year.

53k to 88k

Meter Points Growth

The company expanded its meter points significantly, increasing from approximately 53,000 to 88,000 in a single year.

2.7%

Market Penetration

With a market size of £50 billion, the company currently captures 2.7% of the addressable market, indicating strong growth potential.

A five‑year hedging agreement with Shell supports commodity sourcing and strengthens operating stability.
They also install EV charging solutions alongside smart meters—blending tech‑led utility services with emerging infrastructure.

Culture + Values

We are passionate about our customers and strive to meet or exceed their expectations on every experience
We work together seamlessly across boundaries to meet the needs of our customers and to help our Company win
We are trusted and accountable to uphold the highest standards of integrity in all our actions
We use our imagination to drive innovation through a continuous learning mindset

Environment + Sustainability

2050

Net Zero Alignment

Aligned with UK government's net-zero target, focusing on sustainability goals.

274 GWh

Green Electricity Supplied

Supplied 274 gigawatt-hours of pure green electricity in 2024, contributing to renewable energy use.

73 GWh

Green Gas Supplied

Provided 73 gigawatt-hours of green gas in 2024, supporting sustainable energy practices.

2021

Carbon-Neutral Gas Plan

Launched a carbon-neutral gas plan, offsetting emissions through recognized schemes.

SMETS2 smart metre rollout accelerating across eligible customers
Leicester office built with state‑of‑the‑art energy efficiency features
Employee incentives for sustainable transport and EV‑charger installations
Energy efficiency support including reports and guidance for business customers
Ongoing framework: assess, measure, communicate, continuous improvement across Product/People/Planet pillars

Inclusion & Diversity

Diversity and inclusion embedded in recruitment—equal opportunities employer
Disability Confident Employer status held
Regular colleague engagement surveys and briefings to involve and listen
Fair and consistent reward packages
University placements, apprenticeships and internal talent programmes to drive diverse talent pipeline

Articles

Careers

Role

Description

inbound calls

data entry

process requests

account management

cash collection

risk mitigation

Taking Inbound calls from new and existing COT queries
Assisting with recording written information on systems
Processing COT requests smoothly and efficiently and within SLA
Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs
Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business

Requirements

office 365

gcse

customer service

accuracy

risk management

time management

Developing & Learning relationship skills with key stakeholders (Internal & External)
Office 365 – Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements
Responding to Email queries internal and external whilst providing excellent customer service and due diligence
Education – GCSE Grade A-C in Math & English or Equivalent
Communication – Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence
Accuracy – Good level of accuracy & attention to detail
Ability to spot risks within accounts and offer remedial action
Time Management – You’re able to manage time effectively, working under pressure & managing multiple deadlines

Benefits

Learning and development opportunities
Death in service and critical illness cover
Enhanced paternity, maternity and adoption policies
3 days additional annual leave if you get married/civil partnership etc.
24 days annual leave + bank holidays
Appointment allowance
Company sick pay (subject to length of service)
Holiday buy – up to 5 additional days
New modern facilities
Team player – You’re happy to help a fellow colleague, a strong team player & are flexible & adaptable Motivated – You have a can-do attitude & love to learn & develop new skills
Day off on your birthday
Employee Assistance Programme
Refer a friend payment
Annual salary review
Long service recognition

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

no skilled worker sponsorship; candidates must already have indefinite right to work in the uk.

Security clearance

Information not given or found

Company

Overview

£645.5 M

Annual Revenue FY24

The company reported significant financial growth with £645.5 million in revenue for the fiscal year ending in 2024.

£730–760 M

Revenue Guidance for 2025

The company has set ambitious targets, guiding revenue to between £730 million and £760 million for the upcoming year.

53k to 88k

Meter Points Growth

The company expanded its meter points significantly, increasing from approximately 53,000 to 88,000 in a single year.

2.7%

Market Penetration

With a market size of £50 billion, the company currently captures 2.7% of the addressable market, indicating strong growth potential.

A five‑year hedging agreement with Shell supports commodity sourcing and strengthens operating stability.
They also install EV charging solutions alongside smart meters—blending tech‑led utility services with emerging infrastructure.

Culture + Values

We are passionate about our customers and strive to meet or exceed their expectations on every experience
We work together seamlessly across boundaries to meet the needs of our customers and to help our Company win
We are trusted and accountable to uphold the highest standards of integrity in all our actions
We use our imagination to drive innovation through a continuous learning mindset

Environment + Sustainability

2050

Net Zero Alignment

Aligned with UK government's net-zero target, focusing on sustainability goals.

274 GWh

Green Electricity Supplied

Supplied 274 gigawatt-hours of pure green electricity in 2024, contributing to renewable energy use.

73 GWh

Green Gas Supplied

Provided 73 gigawatt-hours of green gas in 2024, supporting sustainable energy practices.

2021

Carbon-Neutral Gas Plan

Launched a carbon-neutral gas plan, offsetting emissions through recognized schemes.

SMETS2 smart metre rollout accelerating across eligible customers
Leicester office built with state‑of‑the‑art energy efficiency features
Employee incentives for sustainable transport and EV‑charger installations
Energy efficiency support including reports and guidance for business customers
Ongoing framework: assess, measure, communicate, continuous improvement across Product/People/Planet pillars

Inclusion & Diversity

Diversity and inclusion embedded in recruitment—equal opportunities employer
Disability Confident Employer status held
Regular colleague engagement surveys and briefings to involve and listen
Fair and consistent reward packages
University placements, apprenticeships and internal talent programmes to drive diverse talent pipeline

Articles

Careers