Commercial Electrical Service Account Manager

Description

• Prices, submits to owner, and expedites all change order requests.
• Communicates with customers and technicians to coordinate job scheduling and site compliance.
• Schedules and performs post mortem with appropriate team members on all jobs that are +5-10% above or below the expected margin to ensure mistakes are not reoccurring and best practices are repeatable and celebrated.
• Provides accurate information to ensure proper project initialization and close-out take place.
• Recognizes problems early and informs the necessary stakeholders to protect InPwr's installation quality and financial interests.
• Reviews and ensures that all reports and paperwork from the field is accurate prior to submitting to data entry.
• Schedules weekly activities of all assigned personnel.
• Oversee van stock setup, organization and supervising the procurement and tracking of materials.
• Assists in general business development activities.
• Review work orders weekly for each tech and client to identify trends with installation and overall satisfaction.
• Ensures that project scheduling meets the time goals of the customer.
• Assists with design/build activities when required by customers.
• Responds in a timely manner to employee concerns.
• Assures that all permits, licenses, and inspections filings are completed.
• Manages financials, ensures that jobs that require planning and layout receive it, identifies risks and hurdles of each work order and plans essential resources to minimize any financial slippage.
• Identifies material requirements of projects and works with PC to ensure timely delivery of material for jobs.
• Assists personnel with on-site problems when necessary.
• Wear personal protective equipment (hard hat, safety glasses at all times), respirator when required.
• Ensures customer satisfaction and solicits customer feedback from all service customers and constant presence sites.
• Assures timely completion of punch list items.
• Review and approve submittals with account manager before requesting client approval.
• Prepares project status reports and/or schedules, if applicable.
• Attends job meetings on projects when required.
• Assures timely submission of accurate as-built drawings, when applicable.
• Manages Service technician gainshare payout.

Requirements

Working/ Environment/ Physical Demands to successfully perform the essential functions of this job. This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. The employee must occasionally lift and/or move up to 15 pounds. Employees in this position must be physically able to efficiently perform the essential functions of the position. Candidates must be able to conduct site visits to provide estimates, navigating a variety of conditions and environments.

• Able to work 8 hours per day, 40 hours per week, overtime as required and night shifts.
• This position sometimes operates in an office environment but will require regular visits to construction sites.
• Outstanding interpersonal skills.
• Excellent technical knowledge of electrical systems and the NEC.
• Ability to work in Indianapolis, IN, or willingness to relocate.
• Must be able to utilize construction site sanitary facilities (Porta-Johns).
• High school diploma with additional 2 years technical training desired or Construction Management degree.
• Minimum 1-2 years’ experience in a Senior technician role, prior field experience required.
• Ability to adjust to rapidly changing priorities and work under pressure.
• Job Requires working in all elements, depending on job location, time of year (heat, cold, rain, and snow).
• Ability to manage and schedule multiple service technicians and projects.
• Repetitive use of arms, hands, and fingers
• Strong computer skills and experience in Microsoft Office products.
• Excellent verbal and written communication.
• Electrical Estimating background.

Benefits

Employment contingent upon successful completion of background investigation and drug screening. Smoke-free workplace. Drug-free work environment according to Federal Law.

EEO, Drug Free Workplace

• Highly competitive salary
• Medical, Dental, Vision and Life Insurance 100% company paid for employees
• Paid vacation & holidays
• Stable employment with a growing company
• 401(k) company match
• 30-day paid sabbatical every 5 years of employment

Training + Development

Interview process

Visa Sponsorship

Security clearance