Assistant Facilities Manager at Cbre in Birmingham, England, United Kingdom | Kablio

Role

Description

vendor management

stock control

purchase orders

escalation process

ppm scheduling

monthly reporting

Schedule Monthly meetings with the client team to discuss, review and manage the vendors service levels
Manage the stock room, including stock levels
Responsibility for the continual development of the FMC
Manage the outsourced postal / courier service
Raise Purchase Orders on JDE and process / endorse client invoicing
Escalate any emergencies connected with the facilities or equipment
Ensure a working escalation process is in place and establish a rota for call outs with the team
Ensure office equipment is working and has sufficient supplies
Resolve any supplier issues directly with nominated vendors
Responsible for multiple services at site level
Carry out cleaning audits in conjunction with the cleaning Vendor
Manage client expectations around cover for events and specific requirements, ensuring that all stakeholders are informed and that actions and responsibilities are fully understood by all
Ensure that all PPM’s are carried out as scheduled
Principle point of contact for Colleagues in the London sites
Assist in keeping FM Location Operational Manual and Playbooks up to date
Assist / develop a working BCP solution with the CBRE and client team
Ensure a professional and courteous working relationship is maintained with the Landlords and their representatives in both buildings
Manage and support the FMC (Facilities Management co-ordinators) ensuring rotas and work task are completed
Office inspections, recording any faults
Ensure all vendors deliver services in line with the contractual obligations and expectations
Notate and report all findings in a monthly report
Identify any service shortfalls
Ensure that all vendors passes are returned and that NDA’s are completed and filed
Liaise with FM vendors regarding service visits with assistance from the security Team
Setting of targets and training for the FMC

Requirements

microsoft

sla/kpi

facilities management

service contracts

communication

customer service

IT literate – Microsoft packages
Good knowledge of Facilities Management SLA's / KPI's
Strong proven experience in an FM or related services environment
Good understanding of FM service contracts and negotiations
Strong communicator with confident oral and written skills
Strong customer service ethic
Good administration skills with an eye for detail
Experience in dealing with suppliers / contractors
Ability to work to pressured deadlines and take on challenges when required

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1906

Year Established

Operates as the world’s largest commercial real estate services firm with a long-standing history.

100+ Countries

Global Presence

Maintains a strong presence across continents, offering market-leading research and analytics.

Specializes in property leasing, investment management, and advisory services across global markets.
Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
Known for its innovative use of technology and data to drive real estate decisions.
Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Culture + Values

Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.

Environment + Sustainability

97% from Properties

Emission Sources

Ninety-seven percent of emissions stem from managing and developing properties for clients.

50% Reduction

Scope 1 and 2 Emissions

Aiming to cut Scope 1 and 2 emissions by 50% by 2030.

100% Renewable

Corporate Energy

Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.

68% Cut

Corporate Emissions

Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.

Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.

Inclusion & Diversity

26,000 members

EBRG Membership

The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).

Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.

Articles

CBRE Careers

CBRE Services

CBRE Projects

Role

Description

vendor management

stock control

purchase orders

escalation process

ppm scheduling

monthly reporting

Schedule Monthly meetings with the client team to discuss, review and manage the vendors service levels
Manage the stock room, including stock levels
Responsibility for the continual development of the FMC
Manage the outsourced postal / courier service
Raise Purchase Orders on JDE and process / endorse client invoicing
Escalate any emergencies connected with the facilities or equipment
Ensure a working escalation process is in place and establish a rota for call outs with the team
Ensure office equipment is working and has sufficient supplies
Resolve any supplier issues directly with nominated vendors
Responsible for multiple services at site level
Carry out cleaning audits in conjunction with the cleaning Vendor
Manage client expectations around cover for events and specific requirements, ensuring that all stakeholders are informed and that actions and responsibilities are fully understood by all
Ensure that all PPM’s are carried out as scheduled
Principle point of contact for Colleagues in the London sites
Assist in keeping FM Location Operational Manual and Playbooks up to date
Assist / develop a working BCP solution with the CBRE and client team
Ensure a professional and courteous working relationship is maintained with the Landlords and their representatives in both buildings
Manage and support the FMC (Facilities Management co-ordinators) ensuring rotas and work task are completed
Office inspections, recording any faults
Ensure all vendors deliver services in line with the contractual obligations and expectations
Notate and report all findings in a monthly report
Identify any service shortfalls
Ensure that all vendors passes are returned and that NDA’s are completed and filed
Liaise with FM vendors regarding service visits with assistance from the security Team
Setting of targets and training for the FMC

Requirements

microsoft

sla/kpi

facilities management

service contracts

communication

customer service

IT literate – Microsoft packages
Good knowledge of Facilities Management SLA's / KPI's
Strong proven experience in an FM or related services environment
Good understanding of FM service contracts and negotiations
Strong communicator with confident oral and written skills
Strong customer service ethic
Good administration skills with an eye for detail
Experience in dealing with suppliers / contractors
Ability to work to pressured deadlines and take on challenges when required

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1906

Year Established

Operates as the world’s largest commercial real estate services firm with a long-standing history.

100+ Countries

Global Presence

Maintains a strong presence across continents, offering market-leading research and analytics.

Specializes in property leasing, investment management, and advisory services across global markets.
Serves a diverse client base ranging from major corporations and institutions to small businesses and individual investors.
Handles a wide array of projects, including office buildings, mixed-use developments, retail centers, and industrial parks.
Known for its innovative use of technology and data to drive real estate decisions.
Operates across various sectors, with significant expertise in healthcare, retail, and logistics.
Involved in landmark deals, such as multi-billion dollar real estate transactions and major urban redevelopment projects.

Culture + Values

Respect – We act with consideration for others’ ideas and share information openly to inspire trust and encourage collaboration.
Integrity – No one individual, no one deal, no one client, is bigger than our commitment to our company and what we stand for.
Service – We approach our clients’ challenges with enthusiasm and diligence, building long‑term relationships by connecting the right people, capital and opportunities.
Excellence – We focus relentlessly on creating winning outcomes for our clients, employees and shareholders.

Environment + Sustainability

97% from Properties

Emission Sources

Ninety-seven percent of emissions stem from managing and developing properties for clients.

50% Reduction

Scope 1 and 2 Emissions

Aiming to cut Scope 1 and 2 emissions by 50% by 2030.

100% Renewable

Corporate Energy

Switching to 100% renewable energy by 2025 and 100% electric vehicles by 2035.

68% Cut

Corporate Emissions

Recognized by Forbes as a U.S. Net-Zero Leader with significant emission reductions.

Committed to Net Zero greenhouse gas emissions across its value chain by 2040.
Targets validated by the Science Based Targets initiative (SBTi), aligned with limiting warming to 1.5 °C.

Inclusion & Diversity

26,000 members

EBRG Membership

The company supports a culture of belonging and respect through 26,000 employees across 22 Employee Business Resource Groups (EBRGs).

Maintain zero tolerance for discrimination in any form; insist on a workplace where everyone is treated fairly and with respect.
Foster a culture where every employee feels they belong, are heard and valued—creating a more engaged and productive workforce.
Aspire to be diverse across all dimensions to build stronger teams and better outcomes through varied perspectives, backgrounds and life experiences.

Articles

CBRE Careers

CBRE Services

CBRE Projects