Ito Omakase Host - On Call

Description

Key responsibilities include managing the seating chart and waiting list, accommodating special seating requests, presenting menus and explaining specials, handling reservations and phone inquiries, providing coat‑check services when available, and maintaining a clean, welcoming entrance. Effective communication with servers, kitchen staff, and management is crucial to sustain efficient guest flow, and duties may be adjusted as needed.

• Greet guests warmly upon entry, making them feel valued.
• Manage seating chart and seat guests promptly according to reservations, party size, and server availability.
• Maintain an organized waiting list and provide accurate wait‑time estimates.
• Accommodate special seating requests, including highchairs, booster seats, and wheelchair access.
• Offer menus and explain any specials or promotions.
• Assist with reservations, answer phone calls, and confirm bookings.
• Respond to guest inquiries about the restaurant, menu, and services.
• Provide coat‑check services when available.
• Keep the entrance area clean and tidy.
• Communicate effectively with servers, kitchen staff, and management to ensure efficient guest flow.

Requirements

The Host/Hostess serves as the first point of contact for guests, greeting them with a warm smile to create a positive first impression of the restaurant. Exceptional customer service, strong organizational abilities, and keen attention to detail are essential to ensure a seamless and enjoyable dining experience from arrival onward.

Candidates must be at least 21 years old and hold a high school diploma or equivalent. They should demonstrate exceptional interpersonal skills, a genuine passion for customer service, strong communication abilities, and preferably prior experience in a host or similar guest‑facing role. Flexibility to work nights, holidays, and weekends in a fast‑paced, occasionally stressful environment is required.

• Minimum age of 21 and high school diploma or equivalent required.
• Exceptional interpersonal skills and passion for outstanding customer service.
• Prior host or guest‑facing experience preferred.
• Strong communication skills in a fast‑paced environment.

Benefits

Compensation is market‑competitive and aligned with experience, skills, and internal equity, with transparent communication about the program’s goals and career development opportunities for upward mobility.

• Flexible schedule availability, including nights, holidays, and weekends.

Training + Development

Interview process

Visa Sponsorship

Security clearance