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Customer Support Specialist
Carrier
Experienced Customer Support Specialist responsible for handling complex customer inquiries, managing returns and warranty claims, and maintaining databases for Viessmann, a global leader in sustainable climate and energy solutions.
18d ago
$44,250 - $61,750
Junior (1-3 years)
Full Time
Warwick, RI
Office Full-Time
Company Size
59,000 Employees
Service Specialisms
Engineering
Consulting
Project Management
Design
Technical Services
Turnkey
Construction services
Property Development
Sector Specialisms
Residential
Commercial
Light Commercial
Data Centers
Federal Solutions
Healthcare
Higher Education
Cold Chain
Role
What you would be doing
customer returns
warranty claims
erp processing
phone monitoring
training partners
reporting trends
- Support the Vi-US Sales Team with Customer Returns and Warranty Claims. Liaise with customers to process RGA’s.
- Work within our ERP system to process orders, returns, and credits.
- Monitor trends within new requests and communicate observations with the RGA Manager.
- Provide Simplified Warranty process training to 3rd party reps and wholesale partners, as needed.
- Answer customer calls regarding Warranty and Returns by monitoring a shared phone line.
- Provide Warranty processes with Sales team as needed and requested.
- Work within our CRM to manage customer tickets and communication.
- Generate quarterly statistics for RGAs, or as requested.
What you bring
bachelor’s degree
organization
crm
sap
excel
communication
- Bachelor’s degree preferred.
- Self-motivated, reliable, strong organizational skills.
- 2+ years of customer service experience in a call center or similar high-volume setting utilizing a CRM (Customer Relationship Management Software).
- Excellent verbal and written communication skills.
- High school diploma or GED.
- Strong analytical thinking and problem-solving abilities.
- SAP knowledge preferred.
- Experience in Microsoft Office, especially Excel.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- background checks might be conducted for criminal, employment, and education verification.
People also searched
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Company
Overview
Over 170 Countries
Global Reach
Carrier operates in over 170 countries worldwide, showcasing its extensive global presence and diverse customer base.
- A global leader in high-performance building technologies, with a focus on energy-efficient solutions.
- Started as part of United Technologies, Carrier has a long history of innovation in HVAC, refrigeration, and fire safety.
- Their product portfolio includes systems for heating, ventilation, air conditioning, refrigeration, and fire detection.
- Carrier has contributed to significant projects worldwide, from large commercial buildings to sustainable residential solutions.
- With a focus on reducing environmental impact, Carrier integrates cutting-edge technology in its products.
- From smart building management systems to integrated refrigeration solutions, Carrier leads in the energy-efficient building sector.
- Respect: Others are treated the way they would like to be treated.
- Integrity:onesty、accountability and ethics are prioritized.
- Inclusion: Efforts are made to create an environment where everyone feels included, regardless of differences.
- Innovation: Constant efforts are made to develop, improve and achieve sustainable growth.
- Excellence: Delivering high-quality products and services with urgency and flawless execution.
- Passion for Customers: Success is tied to the success of customers.
- Play to Win: Aiming to be the best in everything that is done.
- Choose Speed: Decisions and actions are taken with a focus on speed.
- Achieve Results: Performing effectively with integrity.
- Dare to Disrupt: Innovating and seeking sustainable solutions.
- Build Best Teams: Developing diverse teams and empowering them to move faster.
Net-Zero by 2050
Long-Term Emissions Goal
Aims to achieve net-zero greenhouse gas emissions across the entire value chain by 2050.
42% Reduction
Scope 1 and 2 Emissions Target
Seeks to reduce absolute Scope 1 and 2 GHG emissions by 42% by 2030, measured from the 2021 baseline.
$4B Investment
Climate Solutions Funding
Plans to invest over $4 billion by 2030 in intelligent climate and energy solutions.
1 Gigaton Avoided
Customer Emissions Impact
Aims to help customers avoid more than 1 gigaton of GHG emissions by 2030.
- Reduce absolute Scope 3 GHG emissions by 25% by 2030 (from 2021 baseline).
- Achieve carbon-neutral operations.
- Reduce energy intensity by 10% across operations.
- Divert more than 95% of operational waste from landfill.
- Deploy water stewardship programs globally, prioritizing water-scarce locations.
- Road map strategies: electrification & energy efficiency; digitally-enabled energy solutions; low-GWP refrigerants; sustainable materials.
- Science-Based Targets Initiative validation of GHG targets aligned to 1.5 °C trajectory.
Global diversity rose to 50%
Executive representation
Global executive diversity increased from 27% female and U.S. people of color executives in 2015 to 50% in 2023.
Women execs grew to 32%
Global leadership
Global women executives increased from 20% in 2015 to 32% in 2023.
People of color execs reached 33%
U.S. representation
U.S. people of color executives rose from 13% in 2015 to 33% in 2023.
Flex work at 20–25%
Remote work policy
Employee flex work philosophy allows remote work approximately 20–25% annually, based on four tenets.
- Paradigm for Parity: support coalition with goal of gender parity in senior leadership by 2030.
- ELEVATE Women in Leadership: year‑long development program with executive sponsors, assessments, coaching and cross‑business networking.
- Employee Resource Groups support grassroots inclusion initiatives and community engagement.
- U.S. people of color professionals increased from 18% in 2015 to 27% in 2023.
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