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Officer Development Lead
mitie cleaning & hygiene services
Manage officer performance and training for Sainsbury's security contract
2d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Guildford, England, United Kingdom
Onsite
Company Size
1500+ globally Employees
Service Specialisms
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Sector Specialisms
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Role
What you would be doing
crime reporting
training delivery
smart compliance
data analysis
site audits
incident investigation
- Effectively support and assist the SOM in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
- Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities.
- Delivery of all corporate training documentation to the required standard for all officers within their identified area and subsequent distribution
- Delivery of performance management/PIP/development plans to officers where required for opportunities in relation to officer standards (uniform, time keeping, task completion etc)
- Undertakes responsibilities of the SOM during times of absence
- Contribute to the success of the Sainsbury's contract through effective training and continuous on-going colleague coaching.
- Responsible for their area of responsibility's adherence to uniform standards as required by the contract
- To deliver results for their identified area that meets or exceeds the budget and service delivery requirements through full responsibility and accountability for:
- Takes steps to maintain communication; recognise achievement and develop the Mitie community
- To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
- Supports the SOM with the initial investigation for QHSE incidents where required
- Responsible for the delivery of all focus topics and adhoc training as is identified by the business
- Completes the full investigation and submission of QHSE incidents during times of SOM absence
- Deliver the ongoing support once trained to all officer to ensure learning is imbedded
- Supports the security officer population in the compliance of SMART usage
- Responsible to the SOM for officer standards as required by the business
- Maximise the efficiency of the deployment of officers utilising systems and technology to deliver intelligence led services based upon risk and data analysis.
- To undertake duties associated with void properties inclusive of site inspections and audits within a designated area
- Ensuring behaviours and situations that endanger the Health & Safety and wellbeing of colleagues, customers and fellow officers are identified and rectified in a timely manner in line with company policies
- Deputise for the SOM during times of absence and take full responsibility for the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.
- Implementation and follow up of officer personnel development plans where required
What you bring
customer service
time management
teamwork
management apprenticeship
communication
it skills
- Strong customer service, client focused attitude with the ability to build good working relationships
- Excellent organisational and time management skills
- Ability to work individually and as part of a team
- Be willing to work towards, if not already held, a management apprenticeship as is deemed appropriate for personnel development
- Exceptional verbal and written communication skills
- Confident and professional working approach and appearance
- Literate, numerate and IT skills to medium level user
- Flexible and adaptable
- Delivery of Mitie company induction and comprehensive STARS training for all newly appointed security officers from induction to probation sign off
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Interview process
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Security clearanceInformation not given or found
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Company
Overview
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- Bring your expertise in software development
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- Bring your expertise in software development
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- Bring your expertise in software development
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