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Technical Support Representative
Quarterhill Inc.
Remote tech support for tolling and ITS products, handling tickets and 24/7 calls.
12d ago
Junior (1-3 years)
Full Time
Frisco, TX
Office Full-Time
Company Size
500 Employees
Service Specialisms
Engineering
Technology Solutions
Telecommunications
Software Development
IoT Solutions
Wireless Communications
Cybersecurity
Sector Specialisms
Tolling Services
Safety and Enforcement
Commercial Vehicles
Automated Enforcement
Freight Mobility
Smart Transportation
Data Solutions
Logistics
Role
What you would be doing
sla management
ticket documentation
incident communication
issue triage
call handling
quick resolutions
- Oversee service level agreements (SLAs) via the work management system to guarantee all customers' support needs are addressed during their shifts.
- Documenting tickets in the work management system.
- Communicate with stakeholders about incident updates and resolutions.
- Confirming resolutions with endpoints and automated systems.
- Triage and escalate issues quickly based on priority.
- Handle incoming calls from endpoints.
- Attempt quick hit resolutions using provided materials.
What you bring
high-school
troubleshooting
customer service
analytical thinking
article writing
sla reporting
- Inductive and Deductive mindset
- High-school diploma or equivalent.
- Knowledge of troubleshooting hardware and/or software
- 1-2 years experience in customer service in a IT industry-related field.
- Analytical Thinking
- Knowledgebase article writing
- SLA metric reporting will be required.
- Employee referral program
- Retirement plans
- Service desk or help desk ticketing systems
- Paid days off (i.e. vacation, sick days, bereavement leave)
- Health and Dental plans
- Employee and Family Assistance Program (EFAP)
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
Company
Overview
- An investment company focused on technology and infrastructure growth.
- Entrepreneurial Spirit
- Collaboration
- Innovation
- Customer-Centric
- Integrity
- Agility
2050
Net Zero Target
The company is committed to achieving net-zero emissions by this year, reflecting a long-term environmental sustainability goal.
- Implemented energy-saving initiatives across operations.
- Focus on reducing carbon footprint through sustainable practices.
- Ongoing commitment to environmental responsibility in every area of the business.
- Focus on fostering an inclusive workplace.
- Commitment to diverse hiring practices.
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