Attend broker / strategic partner meetings as the technical underwriting lead and deliver presentations and training workshops as required.
Effectively utilise internal business data sources and industry market intelligence to provide insightful data to inform strategic revenue and customer growth planning activity and support future underwriting activity
Support and enable nationwide collaboration to maximise cross selling, increase retention and rates to ensure achievement of segment and business wide targets.
Undertake and lead on any team or business wide projects as required
Ensure all issues are resolved promptly ensuring ‘Customer First’ approach
Adopt a collaborative mindset/approach with Strategic Account Managers to enable increased lead generation
Influence, negotiate and build relationships with key internal and external influencers, ensuring engagement and ‘buy in’ to enable delivery of strategic growth plans and maximise potential underwriting opportunities.
Attend relevant industry and market specific events, conferences and networking activities, raising HSB’s profile and increase market presence.
Develop and maintain constructive and profitable relationships with customers through regular contact, visits and in line with specific customer strategies
Attend training to ensure development of required knowledge and skills to enable effective undertaking of the role.
Continuously explore new revenue channels and potential markets, being innovative in approach to identify diverse and exciting new opportunities.
Contribute to effective loss ratio control by ensuring adherence to business strategies.
Maintain and implement all necessary procedures and processes to ensure internal service standards and FCA Compliance.
Work collaboratively with the Leadership Team to create a culture of high performance within the team, leading by example in adhering to the HSB behavioral standards.
Continuously monitor and review client activity to enable strategic focus on profitable accounts
Increase the technical and trading capability of the underwriting team, act as a technical mentor and referral point for all policy classes within the team.
Work collaboratively with Product Leads and Underwriting Managers to ensure business acquisition is efficient and meets the customer requirements.
Maintain accurate records within CRM systems (Dynamics 365), populating with all client interactions and activities to enable and support future opportunities and pro-active cross-segment working.
Requirements
acii
underwriting
midi
business interruption
negotiation
analytical
ACII Desirable
Excellent written and verbal communication
Demonstrable experience of ensuring excellent customer relationship management
Commercially astute with business planning experience
Pragmatic decision maker with analytical and reasoning skills
Thorough understanding of UK Insurance market
Self-motivated & proactive
Demonstrable knowledge/experience of Machinery Inherent Defects Insurance (MIDI)
Ability to convert data insights into revenue and growth plans
Strong level of technical underwriting expertise gained in relevant insurance environment