Technical Writer

Description

• Process Coordination: Tracks document workflows and ensures timely updates and approvals.
• Working with Instructional Designers to align procedures with training content and qualification requirements.
• Tracking metrics related to document status, review cycle times, and completion rates, providing insights to leadership on documentation trends and improvement opportunities.
• Managing the document submissions and tracking system and ensuring appropriate employees have access to current documentation.
• Attention to Detail: Ensures accuracy and consistency across all technical documentation.
• Coordinating periodic reviews of operational policies and procedures to ensure accuracy, completeness, and alignment with current practices.
• Partnering with Safety and Quality teams to ensure procedures meet regulatory and compliance standards.
• Converting complex processes into visual formats (e.g., diagrams, flowcharts, annotated photos) that enhance clarity and usability.
• Can create or edit visual content to support procedures (e.g., photos, schematics, infographics).
• Coordinating and tracking the review, approval, and publication process for new and revised operational procedures.
• Ensuring document owners write, edit, and format operational procedures, work instructions, and technical documentation in clear, user-friendly language.
• Maintaining version control, document history, and archive management for all operational documentation.
• Supporting standardization using templates, style guides, and documentation standards.
• Ensuring alignment with company document control standards and training requirements.
• Collaborating with subject matter experts (SMEs), trainers, and field personnel to capture best practices and technical accuracy.
• Coordinating updates and corrective actions with Safety, Quality, and Operations.
• Conducting periodic gap analyses of the procedure library in collaboration with SMEs to identify areas where new documentation is needed.

Requirements

• Excellent attention to detail, organization, and follow-through.
• Familiarity with content management systems (e.g., SharePoint) and version control best practices.
• 3–5 years of experience writing or editing technical documentation, preferably in an industrial, energy, or field operations environment.
• Analytical Thinking: Identifies procedural gaps and recommends corrective actions.
• Are familiar with procedure or document control systems.
• Experience coordinating documentation workflows and approval processes.
• Technical Writing Expertise: Demonstrates the ability to produce clear, accurate, and usable documentation.
• The person in this role must also be able to travel periodically to job sites and remote work locations to meet with subject matter experts (SMEs) and cross-functional partners for documentation review, content validation, and process observation.
• Bachelor’s degree in Technical Communication, English, Engineering Technology, or a related field (or equivalent experience).
• Understand safety and quality management systems (e.g., ISO, OSHA, or EPA standards).
• Collaboration: Works effectively with cross-functional partners and SMEs.
• Physical requirements and working conditions: Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.
• Strong collaboration and communication skills, with the ability to engage effectively with SMEs, trainers, and leaders across the organization.
• Proven ability to translate complex technical processes into clear, step-by-step documentation.
• Proficiency in Microsoft Office Suite; experience with tools such as Visio and Canva preferred.
• Have worked in learning and development environments or in close collaboration with instructional design teams.
• Have experience in energy, utilities, manufacturing, or maintenance operations.

Benefits

• Wellness Programs and Incentives
• Paid Time Off – Sick & Vacation Time
• Paid Family Leave
• Cool Open-Office Concept
• Company-Paid Life Insurance
• Flexible Spending Account (FSA)
• Hybrid Work Schedule!
• Medical, Dental, Vision, and Prescription Drug Insurance
• Disability Insurance
• 401(k) Retirement Plan & Company Match
• Paid Holidays

Training + Development

Interview process

Visa Sponsorship

Security clearance