Fire Electronic Technician (Programmer)

Description

• Customer Satisfaction: Responsible for maintaining effective customer communications along with building solid customer relationships from initial contact through order acquisition, delivery, installation and service.
• Safety Compliance: Ensure that all employees comply with corporate safety programs. Responsible to ensure that
• Perform scheduled inspections.
• Ensure contractual obligations are fulfilled while quickly resolving customer complaints concerning service and collection issues thereby minimizing customer concerns and enhancing customer relations.
• Complete Service Acknowledgements with proper coding through communication devices, such as smart phones and laptop computers Obtain customer signature upon completed service call assignment.
• Productivity Improvement: Ensure that fair and effective performance measurements are assigned and that employees are motivated to achieve and/or exceed their assigned goals and objectives utilizing management tools and practices.
• Retain any licenses that are required by National, State and Local codes.
• Revenue responsibility- Including implementing plans, programs and processes designed to meet and exceed corporate goals and objectives as well as maximizing market potential of the service business including new bookings (sales), revenue and profitability.

Requirements

• Available for local/regional travel, which may include nights and weekends to accommodate customer's schedule.
• Ability to work flexible hours, including weekends to meet customer requirements.
• High School Diploma or equivalent required.
• employee safety training is thorough, complete, and up to date. Identify safety issues and hazards and notify corporate safety office of those conditions that require corrective action.
• Possess a valid driver’s license and driving record that meets company requirements.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer satisfaction.
• Strong organizational skills, positive attitude, and ability to learn quickly.
• Demonstrate supervisory/leadership abilities to include training, team building, presentation and negotiation skills, district administration and effective interaction with customers.
• NICET Level II certification
• Able to pass a pre-employment background and drug test.
• +3 years of documented experience in the Fire Alarm industry performing service and repair to Fire Alarm systems.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance