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Lead Service Engineer
Socotec Uk
Lead service engineer for water treatment equipment maintenance, project leadership and training.
8d ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Thame, England, United Kingdom
Field
Company Size
4,500 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Technical Services
Design
Sector Specialisms
Renewable Energies
Industry
Infrastructure
Nuclear
Real Estate
Food & Beverage
Construction
Facilities Management
Role
What you would be doing
technical support
equipment servicing
project leadership
health safety
training delivery
process improvement
- Technical Expertise & Support: Serve as the primary technical contact for inquiries regarding SOCOTEC's water treatment product portfolio
- Health & Safety Compliance: Ensure strict adherence to Health & Safety procedures across all SOCOTEC and client locations
- Performance Management: Monitor Service Engineer performance and coordinate both internal and external training initiatives to drive continuous improvement
- Equipment Servicing & Maintenance: Service and maintain comprehensive water treatment systems including Softeners, Reverse Osmosis Units, Ozone Units, Side Stream Filtration Units, UV Units, and Dosing Units (requires minimum 5 years of relevant experience)
- Client Site Management: Develop expertise across major client sites and establish detailed service procedures to ensure consistent service delivery
- Skills Assessment: Assist in developing and maintaining an engineer competency matrix to support team development
- Process Improvement: Work alongside the Operations Manager to enhance team efficiency through report redesign and operational improvements
- Training & Development: Deliver comprehensive training programs to new engineers on equipment servicing and maintenance protocols
- Technical Problem Resolution: Diagnose technical issues and execute remedial solutions for water treatment equipment to ensure optimal performance
- Project Leadership: Lead and oversee installation projects for water treatment equipment from inception to completion
- Procedure Development: Collaborate with the Operations Manager to develop comprehensive service procedures for all equipment manufactured and serviced by the WEQ SOCOTEC team
What you bring
water treatment
health safety
problem solving
leadership
customer focus
mentoring
- 3+ years experience servicing water treatment equipment (Softeners, RO Units, Ozone Units, UV Units, Dosing Units)
- Health & Safety compliance knowledge in industrial environments
- Process development abilities for creating procedures and documentation
- Travel Requirements: Position requires flexibility for travel assignments, including potential overnight stays and weekend work as operational needs dictate
- Strong technical problem-solving and fault-finding capabilities
- Training and mentoring experience with technical staff
- Continuous improvement mindset with performance monitoring capabilities
- Excellent communication skills for technical support and training delivery
- Leadership experience in installation projects and team management
- Customer-focused approach with strong relationship management skills
- Flexibility for travel including nights and weekend work
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Interview process
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Company
Overview
60 Years
Experience
Delivering expert testing, inspection, and certification services across industries.
- Enhance safety, quality, and compliance across multiple industries.
- Major projects in energy, construction, infrastructure, and transportation sectors.
- Provides services ranging from environmental testing to structural assessments.
- Operates across both public and private sector projects in the UK.
- Supports a diverse clientele, from small businesses to large enterprises.
- Assists in high-stakes projects requiring rigorous quality assurance and safety standards.
- Safety is our first priority
- Integrity in everything we do
- Customer satisfaction is our commitment
- Innovation to drive performance
- Collaboration and teamwork
- Excellence in quality and service
Net Zero by 2050
Climate Target
Aims to achieve net zero carbon emissions by the year 2050.
- Reduction in carbon footprint through operational improvements
- Sustainable building and construction solutions
- Commitment to reducing waste and increasing recycling rates
- Continuous monitoring and assessment of environmental impact
- Promoting a culture of inclusion and respect
- Focus on building a diverse workforce
- Regular training on inclusion and unconscious bias
- Gender balance initiatives with ongoing monitoring
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