Service Supervisor

Description

• Support warranty and goodwill processes by evaluating failures, determining applicable warranty categories, and reviewing third‑party repair options when required.
• Conduct daily safety reviews, pre‑job/mid‑job/post‑job meetings, and ensure Job Hazard Analyses (JHAs) are actively updated as work progresses.
• Assign technicians to jobs, manage manpower needs, and respond to emerging issues throughout the shift.
• Provide day‑to‑day leadership to technicians, including recruitment, orientation, coaching, mentoring, performance feedback, and employee engagement support.
• Lead and champion a safe work environment by ensuring compliance with all safety standards, policies, procedures.
• Spend a minimum of 80% of time on the shop floor monitoring repair progress, ensuring adherence to scope, and resolving technical, tooling, and parts issues.
• Oversee productivity by assigning and balancing workloads, monitoring technician progress, and adjusting manpower allocations as needed.
• Provide ongoing support during the customer quoting process to obtain an accurate depiction of service work provided.
• Perform shop‑floor oversight to monitor job progression, safety compliance, and repair quality.
• Conduct pre‑job and mid‑job reviews, ensuring work is on track and scope changes are clearly communicated.
• Resolve operational challenges related to tooling, parts delays, service information, and technical requirements.
• Ensure quality repair processes by reviewing inspection findings, warranty considerations, job scopes, and required customer communication milestones.
• Maintain accurate documentation through daily time reports, service reports, and warranty/warranty‑related findings.

Requirements

• Proven leadership or supervisory experience with a strong desire to lead people.
• Understanding of collective agreements, performance management, and principles of high‑performance leadership.
• A hands‑on supervisory role requiring most time being spent on the shop floor.
• Effective communication, coaching, mentoring, and problem‑solving skills.
• Strong business acumen with the ability to understand KPIs related to branch profitability.
• Journeyperson Heavy Equipment Technician (HET) certification required.
• A chance to influence safety performance, repair quality, and workflow efficiency in a fast‑paced service environment.
• Minimum 4 years of experience working with Caterpillar engines or related Power Systems equipment.

Benefits

• Permanent, full‑time role.
• Monday – Friday, 5x2 schedule.
• Opportunities to lead technicians, drive operational excellence, and reinforce our customer service commitment.

Training + Development

Interview process

Visa Sponsorship

Security clearance