Support warranty and goodwill processes by evaluating failures, determining applicable warranty categories, and reviewing third‑party repair options when required.
Conduct daily safety reviews, pre‑job/mid‑job/post‑job meetings, and ensure Job Hazard Analyses (JHAs) are actively updated as work progresses.
Assign technicians to jobs, manage manpower needs, and respond to emerging issues throughout the shift.
Provide day‑to‑day leadership to technicians, including recruitment, orientation, coaching, mentoring, performance feedback, and employee engagement support.
Lead and champion a safe work environment by ensuring compliance with all safety standards, policies, procedures.
Spend a minimum of 80% of time on the shop floor monitoring repair progress, ensuring adherence to scope, and resolving technical, tooling, and parts issues.
Oversee productivity by assigning and balancing workloads, monitoring technician progress, and adjusting manpower allocations as needed.
Provide ongoing support during the customer quoting process to obtain an accurate depiction of service work provided.
Perform shop‑floor oversight to monitor job progression, safety compliance, and repair quality.
Conduct pre‑job and mid‑job reviews, ensuring work is on track and scope changes are clearly communicated.
Resolve operational challenges related to tooling, parts delays, service information, and technical requirements.
Ensure quality repair processes by reviewing inspection findings, warranty considerations, job scopes, and required customer communication milestones.
Maintain accurate documentation through daily time reports, service reports, and warranty/warranty‑related findings.
Requirements
leadership
het certification
caterpillar
shop floor
communication
business acumen
Proven leadership or supervisory experience with a strong desire to lead people.
Understanding of collective agreements, performance management, and principles of high‑performance leadership.
A hands‑on supervisory role requiring most time being spent on the shop floor.
Effective communication, coaching, mentoring, and problem‑solving skills.
Strong business acumen with the ability to understand KPIs related to branch profitability.
Journeyperson Heavy Equipment Technician (HET) certification required.
A chance to influence safety performance, repair quality, and workflow efficiency in a fast‑paced service environment.
Minimum 4 years of experience working with Caterpillar engines or related Power Systems equipment.
Benefits
Permanent, full‑time role.
Monday – Friday, 5x2 schedule.
Opportunities to lead technicians, drive operational excellence, and reinforce our customer service commitment.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
has a rich history rooted in providing essential equipment and services to industries like construction, mining, and energy.
operates in key global markets including Canada, South America, and the UK.
specializes in providing solutions for heavy industries, delivering construction, mining, and energy services across vast sectors.
plays a crucial role in powering large-scale infrastructure projects and driving resource development.
offers parts, maintenance, and innovative technological solutions to clients worldwide.
has supported some of the largest and most ambitious projects globally.
has made significant strides in advancing digital technologies and remote monitoring solutions to enhance equipment performance and customer satisfaction.
Culture + Values
Safety First: Ensuring a safe and healthy work environment for all employees.
Integrity: We act with integrity, doing the right thing even when no one is watching.
Customer Success: We aim to create long-term value for our customers and build lasting relationships.
Excellence: We strive for excellence in everything we do and continuously improve.
Innovation: We embrace innovation to stay ahead in the industry and improve the services we offer.
Teamwork: We work together across borders to achieve common goals and respect each other’s contributions.
Environment + Sustainability
Reduction of greenhouse gas emissions, energy use, and waste generation.
Enhancing energy efficiency and sustainability practices across operations.
Commitment to carbon neutrality across operations through energy reduction and carbon offsetting initiatives.
Innovative technologies such as electric machines and sustainable fuel options are being adopted to lower environmental impact.
Inclusion & Diversity
Striving to achieve a balanced workforce with a focus on increasing female representation in leadership roles.
Ongoing efforts from leadership to improve gender diversity and inclusion.
Programs to ensure an inclusive environment where everyone has equal opportunities to thrive.