IT Executive Support Engineer at Black & Veatch in Overland Park, KS, US | Kablio

Role

Description

device setup

incident escalation

process improvement

change management

hardware support

executive support

Assist with executive onboarding/offboarding processes, including device setup and access provisioning.
Collaborate with infrastructure, security, and application teams to escalate and resolve complex issues.
Be available for off-hours support as needed.
Collaborate with internal teams and external IT partners to deliver a consistent, high-quality user experience and organizational alignment
Monitor tools and activities and proactively address potential problems.
Ensure confidentiality and discretion in handling sensitive information and interactions.
Serve as a point of escalation for IT requests and incidents within business sectors as needed.
Identify, lead, and contribute to process improvement initiatives aimed at increasing efficiency and service quality.
Serve as the primary point of contact for all IT-related needs of the CEO, his direct reports, and their executive assistants to address and resolve all IT-related concerns and requests, ensuring rapid resolution and minimal disruption.
Maintain and update documentation, including knowledge base articles and user guides.
Establish and maintain strong working relationships with internal clients throughout the organization.
Provide training and guidance on IT tools, security practices, and new technologies.
Facilitate meetings and collaborative work group discussions, ensuring follow-up actions are tracked and completed.
Participate in change management and deployment activities.
Provide on-site and remote support for hardware, software, network, applications, iOS and Android mobile devices, video conferencing, and productivity tools. This could include both company-owned and personal devices.

Requirements

servicenow

microsoft 365

active directory

itil

osha 10

bachelor’s

10+ years of service delivery experience, preferably in a global company.
5+ years of experience
Ability to lift up to 50 pounds, sit, and stand for extended periods.
Ability to leverage broader IT and partner resources to achieve urgency-based technology outcomes.
Proven experience in executive-level IT support or similar high-touch environments.
2+ years of experience with ServiceNow or other ITSM platforms.
Willingness to work overtime, weekends, and travel as needed.
Comprehensive understanding of Microsoft tools and applications.
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.
OSHA 10 hour certification (or ability to obtain within 90 days).
Strong analytical and problem-solving skills.
Knowledge of ITIL practices and service delivery frameworks.
Expert knowledge of Windows/iPadOS/macOS, Microsoft 365, Active Directory, networking fundamentals, and Microsoft Teams.
Bachelor's Degree
Excellent communication skills, with the ability to explain technical concepts in user-friendly language.
Proven track record of process improvement implementations.
Experience capturing requirements and coordinating small projects.
High level of integrity and discretion in handling confidential information.
Strong ability to resolve IT-related issues and concerns quickly and effectively.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa sponsorship not available.

Security clearance

pre-employment may include criminal/civil background check, drug screen, and motor vehicle records search.

Company

Overview

1915

Year Founded

A century-old firm with a rich history.

$4.735B Revenue

2023 Annual Revenue

Generated $4.735 billion in revenue in 2023, solidifying its position as a top design firm.

100% Employee-Owned

Ownership Structure

Unique among firms of its size, ensuring a long-term focus and shared success.

100+ Offices

Global Presence

Operates across six continents, showcasing vast global reach.

Headquartered in Overland Park, Kansas, it delivers multi‑billion‑dollar projects in energy, water, communications and industrial sectors.
The company’s portfolio spans landmark work—from power plants and water treatment systems to hydrogen and LNG facilities.
It handles full lifecycle services: from strategic advisory and engineering through procurement, construction and operations.
Its history features many firsts: early U.S. water and power infrastructure, the first U.S. hydrogen conversion project, and biosafety labs overseas.

Culture + Values

We create long-term value for our clients, communities and employees.
We embrace diversity, respect individual differences and believe in the importance of teamwork and collaboration.
We act with integrity and deliver on our promises.
We are committed to continuous improvement and innovation.
We build and maintain strong relationships through trust and accountability.

Environment + Sustainability

2050

Net-Zero Commitment

Committed to achieving net-zero carbon emissions by this year.

Helps clients design and implement sustainable infrastructure that reduces environmental impacts.
Focuses on renewable energy solutions, including solar, wind, and energy storage.
Supports environmental stewardship in communities through responsible project planning and execution.
Enhances internal sustainability programs, such as reducing energy consumption and waste.

Inclusion & Diversity

23% Workforce

Gender Diversity Overview

This figure highlights the proportion of women in the workforce, showcasing progress toward gender representation goals.

Creating an inclusive environment for all backgrounds.
Commitment to improving leadership diversity with specific goals.

Articles

Careers at Black & Veatch

Sustainability

Newsroom

Role

Description

device setup

incident escalation

process improvement

change management

hardware support

executive support

Assist with executive onboarding/offboarding processes, including device setup and access provisioning.
Collaborate with infrastructure, security, and application teams to escalate and resolve complex issues.
Be available for off-hours support as needed.
Collaborate with internal teams and external IT partners to deliver a consistent, high-quality user experience and organizational alignment
Monitor tools and activities and proactively address potential problems.
Ensure confidentiality and discretion in handling sensitive information and interactions.
Serve as a point of escalation for IT requests and incidents within business sectors as needed.
Identify, lead, and contribute to process improvement initiatives aimed at increasing efficiency and service quality.
Serve as the primary point of contact for all IT-related needs of the CEO, his direct reports, and their executive assistants to address and resolve all IT-related concerns and requests, ensuring rapid resolution and minimal disruption.
Maintain and update documentation, including knowledge base articles and user guides.
Establish and maintain strong working relationships with internal clients throughout the organization.
Provide training and guidance on IT tools, security practices, and new technologies.
Facilitate meetings and collaborative work group discussions, ensuring follow-up actions are tracked and completed.
Participate in change management and deployment activities.
Provide on-site and remote support for hardware, software, network, applications, iOS and Android mobile devices, video conferencing, and productivity tools. This could include both company-owned and personal devices.

Requirements

servicenow

microsoft 365

active directory

itil

osha 10

bachelor’s

10+ years of service delivery experience, preferably in a global company.
5+ years of experience
Ability to lift up to 50 pounds, sit, and stand for extended periods.
Ability to leverage broader IT and partner resources to achieve urgency-based technology outcomes.
Proven experience in executive-level IT support or similar high-touch environments.
2+ years of experience with ServiceNow or other ITSM platforms.
Willingness to work overtime, weekends, and travel as needed.
Comprehensive understanding of Microsoft tools and applications.
Associate or Bachelor’s degree in Information Technology, Computer Science, or related field.
OSHA 10 hour certification (or ability to obtain within 90 days).
Strong analytical and problem-solving skills.
Knowledge of ITIL practices and service delivery frameworks.
Expert knowledge of Windows/iPadOS/macOS, Microsoft 365, Active Directory, networking fundamentals, and Microsoft Teams.
Bachelor's Degree
Excellent communication skills, with the ability to explain technical concepts in user-friendly language.
Proven track record of process improvement implementations.
Experience capturing requirements and coordinating small projects.
High level of integrity and discretion in handling confidential information.
Strong ability to resolve IT-related issues and concerns quickly and effectively.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

visa sponsorship not available.

Security clearance

pre-employment may include criminal/civil background check, drug screen, and motor vehicle records search.

Company

Overview

1915

Year Founded

A century-old firm with a rich history.

$4.735B Revenue

2023 Annual Revenue

Generated $4.735 billion in revenue in 2023, solidifying its position as a top design firm.

100% Employee-Owned

Ownership Structure

Unique among firms of its size, ensuring a long-term focus and shared success.

100+ Offices

Global Presence

Operates across six continents, showcasing vast global reach.

Headquartered in Overland Park, Kansas, it delivers multi‑billion‑dollar projects in energy, water, communications and industrial sectors.
The company’s portfolio spans landmark work—from power plants and water treatment systems to hydrogen and LNG facilities.
It handles full lifecycle services: from strategic advisory and engineering through procurement, construction and operations.
Its history features many firsts: early U.S. water and power infrastructure, the first U.S. hydrogen conversion project, and biosafety labs overseas.

Culture + Values

We create long-term value for our clients, communities and employees.
We embrace diversity, respect individual differences and believe in the importance of teamwork and collaboration.
We act with integrity and deliver on our promises.
We are committed to continuous improvement and innovation.
We build and maintain strong relationships through trust and accountability.

Environment + Sustainability

2050

Net-Zero Commitment

Committed to achieving net-zero carbon emissions by this year.

Helps clients design and implement sustainable infrastructure that reduces environmental impacts.
Focuses on renewable energy solutions, including solar, wind, and energy storage.
Supports environmental stewardship in communities through responsible project planning and execution.
Enhances internal sustainability programs, such as reducing energy consumption and waste.

Inclusion & Diversity

23% Workforce

Gender Diversity Overview

This figure highlights the proportion of women in the workforce, showcasing progress toward gender representation goals.

Creating an inclusive environment for all backgrounds.
Commitment to improving leadership diversity with specific goals.

Articles

Careers at Black & Veatch

Sustainability

Newsroom