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Revenue Recovery Specialist
Cortland
Manage resident final account statements, ensure compliance, and support collections.
9d ago
Junior (1-3 years)
Full Time
Atlanta, GA
Office Full-Time
Company Size
1,000 Employees
Service Specialisms
Artificial Intelligence
Automation
Blockchain
Cybersecurity
Digital marketing strategy
Consulting
Venture Capital
Private Equity
Sector Specialisms
Industrial
Construction
Marine
Mining
Multifamily Residential
Role
What you would be doing
onesite
final statements
move‑out
community reporting
audits
policy enforcement
- Collaborate with team members on special projects and tasks to enhance operational efficiency and support organizational goals
- Manage communication initiatives, effectively identifying and sharing meaningful information with other departments
- Process final account statements through OneSite Leasing and Rents, ensuring all proper documentation is accurately loaded into the system
- Act as the primary regional contact for communities regarding move-out requirements, providing guidance and support as needed
- Engage with the communities to deliver reporting, conduct operational reviews, perform audits, provide billing updates
- Foster a respectful atmosphere by understanding and encouraging open dialogue while finding the best solution for the team
- Send the final account statement to prior resident, verifying that all documentation is correct and up to date
- Exclude accounts from collections when appropriate, ensuring residents are treated fairly and in accordance with company policies and procedures
- Maintain and enforce consistent policies and procedures across all communities to ensure compliance and operational excellence
- Complete and send resident final account statements in partnership with the Community Teams, Residents Services, and Account Settlement Team
What you bring
high school
2+ years
microsoft office
problem solving
customer service
teamwork
- Ability to work independently as well as part of a team
- High school diploma required; some college preferred
- Strong 2+ years’ experience in a property management collections role
- Adapt to changing priorities and tasks, demonstrating a willingness to take on new challenges and support team initiatives
- Excellent interpersonal and customer service skills; ability to deal with customers in a friendly, courteous, timely, and thorough manner
- Excellent written and verbal communication skills
- High level of organizational skills, time-management expertise, and attention to detail; ability to prioritize workload and meet tight deadlines
- Strong analytical and problem-solving skills
- Proficiency in Microsoft Office Suite
- Your team is ground zero for knowing state-specific move-out scenarios and completing the final account statement process consistently throughout each market.
- The Account Settlement Team along with the Community Teams will jump for joy every month when they see how you have accurately handled the process which in turn means more dollars for Cortland.
- Final account statements have never been more accurate, which leads to higher collection rates for Cortland, and everything seems right in the world again, thanks to all your hard work.
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Interview process
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Company
Overview
- Founded in the early 2000s, this company has rapidly evolved into a leading real estate investment and management firm.
- The company focuses on creating high-quality residential and commercial spaces that enhance communities and provide value to investors.
- They manage thousands of apartments and properties across major U.S. cities.
- Their approach to development is characterized by an innovative blend of design, sustainability, and market intelligence.
- Known for delivering exceptional living experiences, they thrive on partnerships and long-term growth strategies.
- Their portfolio includes luxury apartments, mixed-use developments, and commercial properties.
- They are a prominent player in transforming urban landscapes, particularly in high-demand metropolitan areas.
- Customer-first approach
- Collaboration
- Innovation
- Integrity
- Excellence
- Accountability
2050 Carbon Neutrality
Net-Zero Emissions Target
Describes the company's goal to achieve net-zero carbon emissions by a specific future year.
- Integrates sustainability into real estate projects focusing on energy efficiency, water conservation, and sustainable materials.
- Achieved LEED certification for several properties.
- Uses energy-efficient systems in building designs.
50% Women
Leadership Representation
The proportion of women in leadership roles reflects a significant commitment to gender diversity.
30% Minority by 2025
Leadership Representation by 2025
The target for minority representation in leadership roles highlights a forward-looking approach to diversity and inclusion.
- Has set goals to increase the representation of women and minorities in leadership roles.
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