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Customer Advocate
Beazer Homes
Facilitates warranty and home maintenance programs, handles escalated customer issues, and maintains relationships with division teams and trade partners.
20d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Mesa, AZ
Field
Company Size
1,500 Employees
Service Specialisms
Construction services
Property Development
Design
General Contractor
Sector Specialisms
Residential
Land Development
Construction
Role
What you would be doing
customer correspondence
relationship management
claim management
partnerships
research & analysis
social media engagement
- Responds to all incoming customer calls and emails in a timely manner
- Builds and maintains strong relationships with division teams and trade partners
- Manages customer claims, including documenting division, trade partner, and other actions, conversations, and expectations, coordinates claims activities, and ensures all deadlines are met
- Partners with the division team and trade partner to address customers
- Conducts research, reviews customer claims records and other relevant documentation to understand customers' issues, warranty, and/or home maintenance program guidelines to recommend an appropriate resolution, and ensures all claims are resolved promptly
- Engages with customers online through social media platforms (Facebook, Twitter, Instagram, and other platforms)
- Partners with the division team, legal department, and trade partner to address customers
What you bring
salesforce
power bi
microsoft office
communication skills
organization skills
customer service experience
- The majority of work is performed on a computer, requiring prolonged periods of sitting, typing, and viewing a screen
- Demonstrates the ability to communicate effectively with all personality types, including emotionally charged situations, while maintaining a consistent, calm, positive, and professional attitude
- Working knowledge of Salesforce and Microsoft Power BI, highly preferred
- This position requires the ability to maintain focus and productivity in a desk-based setting, with occasional movement throughout the office for meetings or collaborative tasks
- Highly developed organization and follow-up skills, with the ability to manage multiple tasks simultaneously
- Proficient in Microsoft Office and claims management systems
- Demonstrates exceptional judgment and consistently navigates complex, ambiguous issues with minimal to no guidance
- Foundational knowledge of the construction process and related home components
- 5 plus years in customer service or case management experience
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- all employment offers are contingent on satisfactory results of background checks
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Company
Overview
1985
Year Established
The company was founded in 1985 and has since become a prominent player in the U.S. housing market.
- Specializes in energy-efficient homes designed to cater to various family needs and lifestyles.
- Builds across multiple U.S. states, with a focus on providing affordable and sustainable housing options.
- Offers a variety of home styles, including single-family and townhomes, each tailored to meet modern demands.
- Creates communities that integrate well with their surroundings and provide lasting value.
- Recognized for its commitment to customer satisfaction and the quality of its builds.
- Continues to evolve, staying at the forefront of innovation in home design and construction.
- Collaboration, integrity, and excellence are the foundation for delivering quality homes and experiences.
- Community-building efforts aim to positively impact customers, employees, and stakeholders.
- Employees are empowered to grow both personally and professionally.
- Customer satisfaction is prioritized at every stage of the homebuying journey.
2030
Net Zero Goal
Committed to achieving net-zero carbon emissions.
- Committed to sustainability through energy-efficient homes and innovative building practices.
- Aim to reduce environmental impact by integrating sustainable practices into all phases of home construction.
- Incorporated energy-efficient features like Energy Star-rated appliances and smart thermostats into homes.
- Continuously works to improve the environmental performance of its products and operations.
- Committed to fostering a culture of diversity and inclusion where all employees feel valued and respected.
- Has specific goals for increasing the representation of women and minorities in leadership roles.
- Tracks diversity metrics to ensure ongoing progress and accountability in creating an inclusive workplace.
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