Data enter and update information in the database; record and track documents and information.
Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
Research and respond to inquiries in-person, by phone, and email.
Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
Manage all mail and email correspondence to homeowners, vendors, subcontractors, and members of the board of directors.
Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
Activate and issue pool passes, parking passes, and key FOBS.
Receive, sort, log, and distribute mail and packages.
Issues violation letters to homeowners and follow-up to ensure corrected.
Requirements
communication
microsoft office
project management
2+ years
customer service
teamwork
Excellent communication skills (written and oral) and conflict resolution techniques.
Confident in experience and collaborative spirit.
Customer service driven and team oriented with a consultative approach when assisting others.
Well-versed in Microsoft office products (Word, Excel, Outlook).
2+ years of administrative experience in single-family, multi-family, leasing, vacation rentals, corporate, or hospitality environments.
Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.