Through direct supervision of technicians and close collaboration with their Dispatcher, the service manager shall oversee branch activities on break-fix and project work to assure that each is performed efficiently and in accordance with customer quality expectations.
Conduct meetings with key customers at least quarterly to maintain positive relationships.
Participate in periodic service metrics review calls with Dispatcher and Service Director to maintain positive results on Service KPIs.
Monitor quality (workmanship) of the work performed by technicians, using first-time fix, recall requests and customer feedback to identify improvement opportunities.
Participate in periodic calls (“Ops meetings”) with Sales and Project Managers to assure alignment between project schedules and technician workload. Collaborate with Sales, Regional Estimator & Regional Service Director to assure project pricing is aligned with profitability targets and local market economics.
Prioritize service technician retention and recruitment to maintain capacity to support customer’s break-fix and project requests. Provide candidate leads to corporate recruiters.
The Service Manager is responsible for the profitability of the service department of the designated branch. They manage service operations in the branch to assure efficiency and achievement of budgeted margins. Since efficient operation of the service branches is heavily dependent on the support of the Customer Care Center and service dispatch, the service manager works closely with the CCC and Dispatch to assure that work orders are created accurately, and technician dispatch is conducted effectively. The Service Manager monitors service billing throughput and quality to assure service invoicing supports branch billing objectives.
Manage technician training and manufacturer certifications, in coordination with service training department. Oversee development & validation of technician skills to advance their tech level.
In collaboration with regional salespeople, the service manager assures transparent & timely communication with key customers and acts as an escalation point when needed for resolving customer issues.
Complete targeted number of safety interactions with technicians.
The service manager is responsible for assuring adequate staff is deployed to support the delivery of break-fix service and projects (including heavy maintenance & equipment installations/rollouts). This includes engaging with their Service Director and the Human Resources department in recruiting, hiring, retention, employee development and performance management. The service manager shall assure employee technical proficiency is maintained through active monitoring of service quality & customer satisfaction, and through engagement with the Service Training and Technical Services teams.
In coordination with Dispatcher, monitor service level achievement (as measured by response time, first-time fix and resolution time of work orders requiring revisit). If performance is below plan, work with Dispatcher to identify cause and implement corrective action.
Assure completed work orders are accurate when passed to the billing team.
Coach/mentor technicians to develop their customer service skills, teamwork & leadership attributes. Identify and develop candidates for lead tech roles and future service managers.
Monitor cost of service delivery to assure technician labor hours paid are effectively utilized in revenue-producing activities.
The service manager participates directly in planning new equipment installations, often in coordination with their service director, project manager, national service accounts and/or their regional salesperson. In addition to new equipment installations, other assigned service projects will occur that will require the Service Manager to lead and coordinate project fulfillment based on timeliness, quality and efficiency.
Monitor technician performance and adherence to company policies. Apply progressive discipline when warranted for attendance issues and other violations of company policy.
Observe branch/technician morale and take action to assure favorable employee satisfaction with working conditions.
The service manager is responsible for executing the company’s behavior-based safety program in their branch. This includes assuring all technicians are adequately trained and equipped to perform their job duties safely each day. The service manager monitors leading indicators of workplace safety (including employee safety interactions, site safety inspections and jobsite hazard analyses) to assure that each employee is focused on elimination of unsafe conditions and prevention of unsafe acts.
Submit revenue forecasts weekly for consumption by executive management.
Schedule and facilitate monthly safety meetings with technicians.
Ensure high level of parts management accuracy, such as service vehicle inventory accuracy and service parts logistics (parts requests and reverse logistics of returned parts).
Requirements
microsoft office
petroleum service
management experience
communication
valid license
college degree
Must possess proficiency using Microsoft Office, including Word, Excel, Outlook
3 Years of retail or commercial petroleum equipment service and/or installation experience preferred, or 3 years in an industry providing equipment service with skilled technicians
Minimum of 2 years of Management or Supervisory experience
Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
Must have strong communication skills, good interpersonal skills and strong customer satisfaction orientation.
Must be able to successfully manage and complete a high volume & variety of tasks simultaneously
Ability to travel; must have a valid Driver License
Physical Requirements: Ability to repetitively lift, carry, push, pull up to 50 pounds, frequent bending, stooping, standing 8-10 hours per day.
College degree or equivalent work experience
Benefits
Life insurance-company provided
Paid time off
Bonus program eligibility
401(k) with company match
Relocation Assistance will be considered for qualified candidates
Uniforms provided for field personnel
Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
Paid holidays
Competitive pay
Paid training for field personnel
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass a drug screen, criminal background check, and motor vehicle record (mvr) check if driving for the company.
Company
Overview
75+ years
Experience in the industry
The company has a long-standing history, having been in operation for over 75 years.
$300M–$350M
Annual revenue range
The company generates significant annual revenue, supporting a wide range of infrastructure projects.
45+ branches
Geographic presence
The company maintains a network of 45+ branches and multiple distribution centers across the country.
Opened 2024
California distribution center
A new distribution center in California was established in 2024 to enhance west-coast logistics operations.
Grew from a regional fuel equipment distributor into a coast-to-coast infrastructure powerhouse.
Supporting projects from initial design to full site commissioning.
Serves retail fuel stations, government fleets, and emergency power clients.
Specializes in petroleum construction, equipment distribution, 24/7 service & repair, plus electrical contracting and environmental compliance.
Offers EV charging solutions and technical training alongside traditional fuel handling systems—blending legacy expertise with modern tech.
Partners with leading manufacturers like Gilbarco, OPW, Franklin Electric, and VeriFone to offer high-quality turnkey installations.
Handles unusual assignments such as full-site fuel system conversions under tight deadlines, even coordinating emergency disaster response.
Culture + Values
Teamwork is essential to success, therefore we work together to ensure our customers have the best experience.
We are committed to providing the highest degree of quality in every product, service and solution we offer.
We are Innovators and Change Leaders who dare to be different. We challenge the old ways of doing business and offer creative solutions powered by the best enabling technologies.
We love what we do and push ourselves to be our best every single day.
We care about our communities and the environment and believe it is our duty to be socially and environmentally responsible.
To be a trusted partner, offering the most comprehensive range of products and services at the highest quality and a great value.
Environment + Sustainability
Vision: providing intelligent & sustainable solutions enabling a more prosperous, safe and greener future.
Positive Citizens: caring about our communities and the environment is a duty—socially and environmentally responsible.
Environmental Compliance is one of the core service offerings across operations.
Operation of 7 modern distribution centers with integrated RF technology to optimize logistics and reduce emissions.
National leader in EV charging solutions, supporting decarbonization through infrastructure expansion (ChargePoint partnership).
No explicit net‑zero target date listed on public site or LinkedIn.
Inclusion & Diversity
3.5/5 rating
Diversity & Inclusion
The company received a 3.5/5 rating for Diversity & Inclusion based on 39 employee responses on Glassdoor.
3.7/5 rating
Equality, Diversity & Inclusion
The company scored a 3.7/5 rating for Equality, Diversity & Inclusion in a sector-benchmarking report on Glassdoor, based on 37 ratings.
3.1/5 for Men
Gender Rating
Men rated Diversity & Inclusion at 3.1/5; women's ratings were not separately listed.
No publicly disclosed DEI strategic goals, gender representation percentages, or outcomes.