HVAC Service Area Manager

Description

• Support and facilitate ongoing training programs to improve system knowledge, efficiency, and customer communication skills.
• Identify technical and customer service training needs within the team.
• Coordinate and schedule HVAC service calls and projects to ensure efficient use of labor, vehicles, and resources.
• Build and maintain strong relationships with residential and/or commercial customers.
• Ensure company assets are properly maintained, compliant, and used efficiently.
• Oversee workmanship and ensure compliance with HVAC industry standards, manufacturer specifications, local building codes, and company policies.
• Lead, motivate, and mentor a team of HVAC service technicians to achieve individual and organizational goals.
• Ensure compliance with OSHA regulations, EPA requirements (including refrigerant handling), and company safety policies.
• Foster a positive team culture focused on performance, accountability, professionalism, and customer service excellence.
• Provide constructive feedback and develop improvement or growth plans as needed.
• Conduct regular performance evaluations, ride-alongs, and coaching sessions.
• Manage HVAC inventory, tools, vehicles, and equipment to support daily operations.
• Monitor workloads and response times to ensure timely, accurate, and high-quality service delivery.
• Ensure all service work meets or exceeds customer expectations.
• Address customer concerns, escalations, and service issues promptly, professionally, and effectively.
• Monitor labor costs, service margins, callbacks, and overall profitability.
• Troubleshoot challenging problems and recommend effective, code-compliant solutions.
• Conduct safety meetings, job-site audits, and ensure proper use of PPE.
• Implement cost-control and efficiency initiatives without compromising quality or safety.
• Promote a strong safety-first culture across all service operations.
• Provide advanced technical support to HVAC technicians on complex diagnostic, repair, and system issues.

Requirements

• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities, service teams, and deadlines in a fast-paced environment.
• Strong commitment to quality workmanship, customer satisfaction, and safety standards.
• Proven experience as an HVAC service technician, with a minimum of 2 years in a supervisory or managerial role.
• Strong technical knowledge of residential and/or commercial HVAC systems, controls, codes, and equipment.
• Proficiency with dispatching, service management software, and digital tools.
• Valid HVAC license and EPA certification as required by Florida and local regulations.
• Valid driver’s license with a clean driving record.

Benefits

• Choice of Dental and Vision Coverage
• Company Paid Life Insurance
• Auto and Home Insurance Discount Programs
• Competitive Pay
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Company Paid Time Off
• Company 401K plan with Employer Contribution Match
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage

Training + Development

Interview process

Visa Sponsorship

Security clearance