Community Support Supervisor

The Community Support Supervisor directly supervises the daily operations of Community Support Specialists. This role also works with real estate operators, the business and functional leaders, and members of the Resource Center to introduce and sustain best practices and process improvements through centralization of the administrative and financial-related processes from onsite operations.

• Completes various human resources, financial, administrative, and other reports and analysis, and performs other duties as assigned or as necessary.
• Supports the daily operations of the Resource Center for a limited number of communities.
• Communicates with and supports the onsite leaders, Community Support Specialists and other support groups to resolve service and performance level issues, provide input for process improvement, and support strategic initiatives that enhance the products, services, and overall effectiveness of real estate operations.
• Manages and supports implementation of strategies, programs, and initiatives that drive operational excellence and standardization by creating and defining processes, procedures, tools, policies, communication, and metrics, and managing compliance with the Company’s operating policies and procedures.
• Ensures Company’s set KPIs are met and/or exceeded through reporting metrics.
• Provides input into operating policies and procedures that promote best practices and standardization across the Company’s real estate portfolio, and assists in implementing training, tools, and systems that ensures the integration of best practices into the operation of the centralized Resource Center.
• Supports and manages the daily tasks of direct reports to ensure operational excellence and customer satisfaction.

Extensive Yardi Property Management Software System Experience Required.

Greystar will consider for employment qualified applicants with arrest and conviction records.

• Employment history that demonstrates the application of property management, accounting and customer service background sufficient to assist in managing the day-to-day operation of an apartment community, resolve customer complaints and issues, complete financial records, documents, and reports.
• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, and answer questions about the property’s financial operation.
• Ability to support team member training in Yardi property management system as well as other systems.
• College degree in related field, or equivalent combination of education and experience is preferred.
• Robust experience in using the property management applications (Yardi, Foresight, Workday) is preferred.
• Extensive Yardi property management software system experience required (in an administrative/financial-related capacity for completing tasks such as delinquency management, reporting, lease renewal management, invoice processing, accounting month-end processes, etc.)
• Robust understanding of property operations and, in particular, of lease terms and lease enforcement, including delinquency management and collections.
• Experience as a Community Support Specialist, multi-site Community Manager and/or Regional Property Manager preferred.
• Experience leading a team of direct reports preferred.
• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management programs in order to complete required reports and employment documents.
• Minimum of one year of property management experience (preferably in a Community Support Specialist, Assistant Community Manager, Community Manager, and/or Regional Property Manager role), or other related experience required.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Charitable giving program and benefits.
• Employee Assistance Program.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.
• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.