Service Coordinator

Description

• Collaborate across teams and regions to manage national and key accounts, ensuring a seamless service.
• Efficiently book all visits in accordance with company procedures, making the most of engineer utilisation and efficiencies.
• Ensure customer KPIs are met whenever possible; communicate promptly with customers if there are challenges.
• Coordinate the scheduling of Reactive Calls and Revisits (as necessary).
• Act as the initial point of contact, handling frontline calls from customers and resolving their queries.
• Plan and schedule Remedial Works after PPM and Reactive visits.
• Ensure that engineering data received from handheld devices is professional and compliant.
• Manage and schedule subcontractors, ensuring they adhere to company standards and deliver services professionally and promptly.
• Schedule Preventative Maintenance visits.
• Track work completion and the return of worksheets/reports from Engineers, providing comprehensive and accurate information to other departments, such as accounts.
• Raise subcontract orders in line with company procedures.
• Assist in maintaining the service management database.
• Liaise effectively with customers and engineers to optimise scheduling activities and provide top-notch customer service.

Requirements

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance