Coordinate and schedule field engineers for maintenance, reactive calls and remedial works.
9 days ago ago
£27,500 - £27,500
Intermediate (4-7 years), Junior (1-3 years)
Full Time
Birmingham, England, United Kingdom
Field
Your recruiting firm
It carved a niche in technical hiring—spanning automotive workshops, fire & security firms, rail operations, and construction sites.
HP4 delivers both permanent and contract staffing solutions, from vehicle technicians to security engineers and BMS specialists.
Typical assignments include roles like CCTV project engineers, MOT testers, prep technicians, and fire-alarm service engineers.
Clients praise for structured CVs, transparent processes, and niche technical understanding that matches personalities as well as skills.
Despite its boutique size, supports NI-, FIA-, and NSI-accredited organizations nationwide.
About the client
About the client
Information not given or found
Role
Description
Collaborate across teams and regions to manage national and key accounts, ensuring a seamless service.
Efficiently book all visits in accordance with company procedures, making the most of engineer utilisation and efficiencies.
Ensure customer KPIs are met whenever possible; communicate promptly with customers if there are challenges.
Coordinate the scheduling of Reactive Calls and Revisits (as necessary).
Act as the initial point of contact, handling frontline calls from customers and resolving their queries.
Plan and schedule Remedial Works after PPM and Reactive visits.
Ensure that engineering data received from handheld devices is professional and compliant.
Manage and schedule subcontractors, ensuring they adhere to company standards and deliver services professionally and promptly.
Schedule Preventative Maintenance visits.
Track work completion and the return of worksheets/reports from Engineers, providing comprehensive and accurate information to other departments, such as accounts.
Raise subcontract orders in line with company procedures.
Assist in maintaining the service management database.
Liaise effectively with customers and engineers to optimise scheduling activities and provide top-notch customer service.