National Patrols & Alarm Response Coordinator

Description

• Respond to client emails and calls promptly, ensuring 100% contact is recorded in CRM.
• Coordinate customer reporting requirements, ensuring timely and high-quality reports.
• Customer Focus: Putting clients first with tailored security solutions.
• Monitor provider performance against SLAs and KPIs, escalating non-compliance and driving corrective actions.
• Maintain and update patrol schedules, site instructions, key lists, and escalation contacts.
• Coordinating annual price increases and missed patrol credits.
• Maintain accurate client profiles, billing details, pricing, and operational information.
• Administer the national contract with SXP, ensuring compliance with contractual obligations and service standards.
• Supporting clients through timely, accurate, and proactive communication.
• Collaborate with Regional Operations, Finance, Compliance, and Quality teams.Prepare weekly/monthly performance reports for the National Operations Centre.
• Monitoring service performance to meet client expectations.
• Manage onboarding/offboarding of patrol and response clients, including data collection and instruction setup.

Requirements

• VIC Z05 798 61S
• SA ISL 178143
• VIC Z05 798 40S
• NSW 400674602
• WA SA48240
• SA ISL 235794
• Professionalism: Delivering expert, reliable service with excellence.
• TAS 3020
• QLD 3158254
• WA SA 72311

Benefits

• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• Friendly and inclusive environment
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families

Training + Development

Interview process

Visa Sponsorship

Security clearance