Respond to client emails and calls promptly, ensuring 100% contact is recorded in CRM.
Coordinate customer reporting requirements, ensuring timely and high-quality reports.
Customer Focus: Putting clients first with tailored security solutions.
Monitor provider performance against SLAs and KPIs, escalating non-compliance and driving corrective actions.
Maintain and update patrol schedules, site instructions, key lists, and escalation contacts.
Coordinating annual price increases and missed patrol credits.
Maintain accurate client profiles, billing details, pricing, and operational information.
Administer the national contract with SXP, ensuring compliance with contractual obligations and service standards.
Supporting clients through timely, accurate, and proactive communication.
Collaborate with Regional Operations, Finance, Compliance, and Quality teams.Prepare weekly/monthly performance reports for the National Operations Centre.
Monitoring service performance to meet client expectations.
Manage onboarding/offboarding of patrol and response clients, including data collection and instruction setup.
Requirements
vic z05
sa isl
nsw
wa sa
tas
qld
VIC Z05 798 61S
SA ISL 178143
VIC Z05 798 40S
NSW 400674602
WA SA48240
SA ISL 235794
Professionalism: Delivering expert, reliable service with excellence.
TAS 3020
QLD 3158254
WA SA 72311
Benefits
A discount program where employees, and their family members, can save at over 400 retailers Australia wide
Friendly and inclusive environment
A well-being program that provides advice about mental, physical, and financial well-being
An Employee Assistance Program (EAP) that is available to employees and their families
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1958Founded
Year of establishment as a Police unit
Born in 1958 as a Singapore Police Force unit, the company has a long history rooted in public safety and security operations.
S$1.2BRevenue
Annual revenue milestone
The company achieved a significant revenue milestone of S$1.2 billion after merging physical security, facilities management, and technology operations.
Evolved through heavy-civil style expansion into a tech-enabled security powerhouse corporatised in 2005.
Backed by Temasek, it became an ops-tech specialist by integrating physical security, facilities management, customer service, and technology.
Signature 'Security+' model integrates armed guard services with smart tech, command-control systems (like ARGUS), and cloud infrastructure via AWS collaboration.
Operates across Asia Pacific and Middle East, guarding VVIPs, airports, and major venues like Jewel Changi in Singapore, Australia, Hong Kong, Qatar, and China.
Typical projects include airport security, cash-in-transit logistics, facility management, tech-driven monitoring, and aviation screening.
Culture + Values
A 'can‑do culture' that recruits talent with a similar proactive attitude.
People are at the center of all our initiatives and decisions.
Departmental collaboration is encouraged, with teams uniting to achieve shared goals.
Senior leadership empowers managers and team members to drive positive changes within the organization.
Learning is prioritized through training programs, flexibility in career paths, and opportunities for career progression.
Environment + Sustainability
Net Zero 2050
Target Year
Committed to achieving a net zero carbon footprint by 2050.
EcoVadis Score
Sustainability Rating
Received EcoVadis Bronze Medal (March 2024) with score improved from 47/100 to 64/100 in two years.
Optimises emissions and energy via electric/hybrid fleets and environmentally-conscious infrastructure