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Customer Service Supervisor (Inside Sales Supervisor/ Sales Operations Supervisor)
Westlake Pipe & Fittings
Lead and develop a high‑performing inside sales/customer service team to drive quotes and orders.
11d ago
$85,000 - $110,000
Intermediate (4-7 years), Experienced (8-12 years), Expert & Leadership (13+ years)
Full Time
Lodi, CA
Office Full-Time
Company Size
10,000 Employees
Service Specialisms
Municipal water and sewer
Plumbing
Water well
Pool and spa
Agriculture & irrigation
Electrical
Sector Specialisms
Municipal
Industrial
Plumbing
Pool & Spa
Electrical
Water Well
Agriculture & Irrigation
Role
What you would be doing
kpi tracking
quote management
order management
customer insights
performance reporting
demand forecast
- Foster strong cross-functional collaboration with the sales and customer service teams to ensure consistent, high-quality communication with customers
- Participate in key account planning sessions with sales team to support relationship building
- Analyze trends and customer insights to inform process improvement and strategic initiatives
- Facilitate regular check-ins with sales to share customer insights, feedback trends, and pain points that inform solution development
- Provide ongoing coaching, professional development, and performance feedback to drive excellence
- Develop, implement, and monitor KPIs (such as quote conversion rate, order turnaround time, on time in full shipments, order accuracy, customer satisfaction scores, etc.) to evaluate individual and team success
- Swiftly engage in escalated customer issues with efficiency and empathy to facilitate resolution
- Work in lockstep with sales to forecast demand through quotations management and follow up
- Lead a high-performing team of inside service representatives, who are focused on quotations and order management, resulting in high levels of customer satisfaction and retention
- Prepare and present reports on customer service performance and progress to senior management.
- Establish formal processes for relaying customer feedback and frontline observations into sales strategy discussions
What you bring
mba
six sigma
inside sales
sap s/4hana
business degree
teamwork
- Ability to work collaboratively with cross-functional teams and build effective working relationships
- This is a fully onsite role. Must be willing to commute daily into our Lodi, CA facility
- 3+ years of demonstrated experience with building and supporting high performing inside teams
- MBA preferred
- 5+ years of Inside Sales/Customer Service experience in a manufacturing or distribution setting - pipe and fittings experience preferred
- Six Sigma Certification preferred
- Bachelor’s Degree in Business Administration or related field
- Must be willing to travel up to 15%
- Strong understanding of SAP S/4 HANA is highly desired, as it supports efficient order management and accurate demand forecasting
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- A key player in the pipe and fitting industry, the company provides high-quality solutions for infrastructure and utility sectors.
- With a strong global presence, the company delivers innovative products to meet the growing demand for reliable, sustainable piping systems.
- Specializes in PVC, CPVC, and polypropylene systems, offering robust, long-lasting solutions for various construction and industrial projects.
- Builds a reputation for exceeding customer expectations by developing cutting-edge technologies and materials.
- Typical projects include water treatment facilities, commercial buildings, residential complexes, and industrial infrastructure across multiple regions.
- Focuses on environmental responsibility, continuously exploring new ways to optimize performance while reducing environmental impact.
- They believe in the pursuit of excellence in everything they do.
- They value integrity, honesty, and fairness in all interactions.
- They are committed to fostering a culture of safety, respect, and teamwork.
- They take pride in providing superior customer service and building long-term relationships.
- They continuously strive for improvement and innovation in their products and processes.
2050
Net-Zero Target
The company aims to achieve net-zero emissions by the specified year.
- Focus on product innovations that support sustainability in the construction and infrastructure sectors.
- Committed to waste reduction and the efficient use of resources in manufacturing.
- Promotes a culture of diversity and inclusion.
- Actively recruits from diverse talent pools and supports a range of employee resource groups.
- Fosters an inclusive work environment where every employee has the opportunity to thrive.
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