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Night Assistant
Riverside
Provide night-time support, security and housing admin for vulnerable residents.
9d ago
£25,673
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years)
Full Time
Leeds, England, United Kingdom
Onsite
Company Size
2,000 Employees
Service Specialisms
Supported housing
Retirement housing
Extra care housing
Substance misuse and rehabilitation
Young people and families support
Veterans services
Community services
Floating support services
Sector Specialisms
Business Services
Consumer Brands
Education & Training
Franchisors
Healthcare
Software & IT
Specialty Manufacturing & Distribution
Role
What you would be doing
data compliance
database updates
it systems
repair reporting
security systems
stock control
- Ensure that all data is compliant with legislation and policies relating to data quality
- Assisting colleagues in meeting key performance indicators (e.g. voids arrears and outcome targets).
- Assisting service users with day-to-day tenancy issues, payment of rent and other scheme requirements.
- To ensure compliance with Riverside’s Equality and Diversity policy, in respect of employment and service delivery.
- Involved in team meetings, training events and attending regular supervisions, as ap-propriate.
- Working within a multi-disciplinary team of housing and support staff, and meeting the requirements of a rota system, within a defined geography, i.e., small group of schemes
- Effective recording of information including adding updates to the Support database and Housing Management database.
- To provide a high quality, customer-orientated service championing “Riverside Service Style” practices
- Implementing policies and procedures to ensure effective service delivery.
- Meeting the requirements of health and safety policies and practices.
- Promote and encourage a high level of client involvement, consultation and communication.
- Assisting housing team colleagues in the delivery of quality housing management.
- Have an awareness of the clients groups support needs, and contribute as directed to the delivery their agreed outcomes.
- Ensure a warm welcome and maintain inviting Reception areas as per the Psycholog-ically Informed Environment standards.
- To ensure compliance with Riverside’s safeguarding policies and procedures in every aspect of service delivery.
- Undertake personal development and training as necessary to keep up to date with le-gal, political, financial and other developments in the fields of housing and customer service
- Contributes to the stock control, purchasing and storage of consumables required by the service
- Liaising with colleagues to ensure that the service promotes empowerment and inde-pendence. Ensuring effective exchanges of information with team members and day staff.
- Constantly review work outputs, setting improvement targets and appraising individual performance
- Adhering to equality and diversity policies in all aspects of service delivery.
- Ensuring culture and diversity issues have been considered across the client group and to tackle any forms of discrimination, adhering to equality and diversity procedures.
- To actively promote Riverside locally.
- Implementing night security systems, ensuring overall safety and security of the scheme.
- Using IT systems appropriately.
- Reporting repairs to maintenance contractors by using appropriate systems.
- To provide administrative support to the Housing Team and Service Managers
- Maintain high standards of cleanliness within schemes, preparation of rooms and site inspections.
- Participate in the work of the Divisional team, encouraging innovation
What you bring
microsoft office
word
excel
anti-social
vulnerable clients
fault response
- IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within Riverside; and complete relevant IT training where required.
- Effectively dealing with anti-social behaviour.
- To demonstrate IT Skills to include a basic proficiency in Microsoft Office including Word and Excel as well as a willingness to learn specific IT systems used within River-side; and complete relevant IT training where required.
- Experience with working with vulnerable client groups.
- Responds to faults as discovered.
- Competitive pay & generous pension
- Flexible working options available
- Investment in your learning, personal development and technology
- 28 days holidays plus bank holidays
Information not given or found
Interview process
Information not given or found
Visa Sponsorship- no visa sponsorship will be provided; the company is surrendering its sponsorship licence.
Information not given or found
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Company
Overview
- Operates a diverse portfolio of residential properties across the UK, offering homes to people in need.
- Specializes in social care, working to improve the lives of vulnerable people through tailored services.
- Projects often focus on regeneration and community development, transforming neighborhoods into thriving areas.
- Offers a range of services like homelessness prevention, mental health support, and youth services.
- Manages a variety of housing types, from supported living facilities to independent homes, helping people achieve stability.
- Known for its holistic approach, addressing not just housing needs, but also the broader social factors affecting well-being.
- Committed to supporting those at risk of marginalization, from veterans to people with disabilities.
- A key player in the UK housing and social services sector with a unique blend of housing expertise and social care.
- We are a people-first organisation. Our customers and colleagues are at the heart of everything we do.
- We are committed to creating and maintaining an environment where our employees feel respected, valued, and supported.
- We believe in collaboration, working together to achieve our vision and deliver the best possible service.
- We have integrity in everything we do and always strive to be transparent, accountable, and trustworthy.
- We are passionate about making a difference and delivering quality services to our communities.
2050
Net Zero Carbon Emissions Target
The company is committed to achieving Net Zero carbon emissions by the year 2050.
- Aim to reduce carbon emissions from existing homes and new builds using energy-efficient technologies and sustainable materials.
- Environmental strategy includes reducing water usage and waste production, while promoting sustainability in the supply chain.
- Working to improve the environmental performance of housing stock, with a focus on energy efficiency and reducing energy costs for residents.
- Already reduced carbon emissions for residents.
X% Women in Leadership
Women in Senior Roles
The percentage of women in senior leadership positions reflects the company's commitment to gender diversity in top management.
- Committed to fostering an inclusive culture where everyone feels they belong.
- Set measurable targets to increase the representation of women in leadership roles.
- Strive to ensure a diverse workforce through recruitment practices and employee development programs.
- Track and report on gender pay gap and aim to reduce it over time through focused strategies.
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