Manager - Field Operations at Otis Elevator Co. in Borivali, Maharashtra, India | Kablio

Role

Description

system management

data validation

master data

app adoption

invoicing

continuous improvement

Develop Key Account strategy – in CATS portal -Meeting the Key account customers requirements
Continuous Improvement Initiatives: Drive continuous improvement initiatives within the field , identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.
coordinate the 'ins and outs' like invoicing, budgeting (Estimation vs Actuals)
Stay in regular touch with regional teams for operational tree structure, that includes new joiners and change of role. Maintaining master data like Zone, City etc to ensure the correctness
Manage Construction online systems (CATS / AMT /VO, SIP GO and SCS portals )
Identifying NE Field needs of the field and working with respective teams
Majority of work is to connect PAN India Users and validate the application data
Work with the Transformation team (HO and DT ) and Pilots in the field for more adoption of the App

Requirements

azure devops

servicenow

power platform

ai knowledge

troubleshooting

digital transformation

Process understanding – IT and Business Operations
Basic troubleshooting and ticket lifecycle management in SNOW.
Knowledge of Azure DevOps (ADO) for managing development pipelines, work items, and release processes.
Basic Knowledge of IT and Programming, Soft wares
Ability to support digital transformation initiatives and modernization of IT processes. AI Knowledge (Added Advantage)
Exposure to enterprise workflow platforms (e.g., MS Power Platform, K2) and integration strategies for backend systems.
Good hands-on installation processes
Basic understanding of ServiceNow (SNOW) for incident, change, and problem management workflows.
Work towards field purchase analysis and strategy
Familiarity with AI concepts such as machine learning, data analytics, and automation.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1853 Founded

Year of Establishment

Operates as a leader in vertical transportation solutions.

Pioneered the first passenger elevator, revolutionizing urban transportation.
Serves a wide range of sectors, including residential, commercial, and infrastructure projects.
Their work can be seen in iconic structures like the Burj Khalifa.
Focuses on safety, efficiency, and sustainability in urban spaces.
Advanced smart elevator systems enhance user experience and energy efficiency.

Culture + Values

We put people at the center of everything we do.
We are reliable, smart and focused on the future.
We are creating a more personal, connected world.
We roll up our sleeves to get it done.

Environment + Sustainability

50% Reduction

Emissions Target

Aims to cut Scope 1 and Scope 2 emissions by half by 2030.

100% Certification

Zero-Waste Goal

Seeks to achieve zero-waste-to-landfill certification for all factories by 2025.

30% CO₂ Reduction

Emissions Achievement

Factories have reduced CO₂ emissions by more than 30% since 2015.

6.62M lbs Recycled

Waste Diversion

Florence, SC factory recycled over 6.6 million pounds of sheet metal in a year.

Achieve carbon neutrality for factory electricity by 2030.
Complete ISO 14001 certification for all factories by 2025.
Spanish plants: San Sebastián factory LEED Platinum and 100% renewable energy; Vigo plant solar panels reducing electricity use ~30%, cutting ~44 metric tons CO₂/year.
Science‑Based Targets initiative–approved goals: reduce absolute Scope 1 & 2 GHG emissions 55% by 2033 (2021 base year); reduce Scope 3 emissions 33% by 2033.

Inclusion & Diversity

34% Women Executives

Women in Leadership

34 percent of the company’s executives identify as women, reflecting gender diversity at the executive level.

26% Diverse Executives

Ethnic/Racial Diversity

26 percent of U.S.-based executives are ethnically or racially diverse, contributing to broader representation.

56% Diverse Board

Diverse Representation

Over half of the Board members are women, ethnically diverse, or both.

100% Gender Parity

Gender Parity Target

Aiming for equal gender representation in executive ranks by 2030.

Employee Resource Groups support colleagues in field operations, Black/African American communities, LGBTQ+ individuals, and others.
A six-point framework guides initiatives in anti-racism, bias education, STEM pipeline development, mental health support, and social justice.

Articles

Careers at Otis

Innovation

Sustainability

Role

Description

system management

data validation

master data

app adoption

invoicing

continuous improvement

Develop Key Account strategy – in CATS portal -Meeting the Key account customers requirements
Continuous Improvement Initiatives: Drive continuous improvement initiatives within the field , identifying opportunities to streamline processes, enhance efficiency, and improve customer satisfaction.
coordinate the 'ins and outs' like invoicing, budgeting (Estimation vs Actuals)
Stay in regular touch with regional teams for operational tree structure, that includes new joiners and change of role. Maintaining master data like Zone, City etc to ensure the correctness
Manage Construction online systems (CATS / AMT /VO, SIP GO and SCS portals )
Identifying NE Field needs of the field and working with respective teams
Majority of work is to connect PAN India Users and validate the application data
Work with the Transformation team (HO and DT ) and Pilots in the field for more adoption of the App

Requirements

azure devops

servicenow

power platform

ai knowledge

troubleshooting

digital transformation

Process understanding – IT and Business Operations
Basic troubleshooting and ticket lifecycle management in SNOW.
Knowledge of Azure DevOps (ADO) for managing development pipelines, work items, and release processes.
Basic Knowledge of IT and Programming, Soft wares
Ability to support digital transformation initiatives and modernization of IT processes. AI Knowledge (Added Advantage)
Exposure to enterprise workflow platforms (e.g., MS Power Platform, K2) and integration strategies for backend systems.
Good hands-on installation processes
Basic understanding of ServiceNow (SNOW) for incident, change, and problem management workflows.
Work towards field purchase analysis and strategy
Familiarity with AI concepts such as machine learning, data analytics, and automation.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1853 Founded

Year of Establishment

Operates as a leader in vertical transportation solutions.

Pioneered the first passenger elevator, revolutionizing urban transportation.
Serves a wide range of sectors, including residential, commercial, and infrastructure projects.
Their work can be seen in iconic structures like the Burj Khalifa.
Focuses on safety, efficiency, and sustainability in urban spaces.
Advanced smart elevator systems enhance user experience and energy efficiency.

Culture + Values

We put people at the center of everything we do.
We are reliable, smart and focused on the future.
We are creating a more personal, connected world.
We roll up our sleeves to get it done.

Environment + Sustainability

50% Reduction

Emissions Target

Aims to cut Scope 1 and Scope 2 emissions by half by 2030.

100% Certification

Zero-Waste Goal

Seeks to achieve zero-waste-to-landfill certification for all factories by 2025.

30% CO₂ Reduction

Emissions Achievement

Factories have reduced CO₂ emissions by more than 30% since 2015.

6.62M lbs Recycled

Waste Diversion

Florence, SC factory recycled over 6.6 million pounds of sheet metal in a year.

Achieve carbon neutrality for factory electricity by 2030.
Complete ISO 14001 certification for all factories by 2025.
Spanish plants: San Sebastián factory LEED Platinum and 100% renewable energy; Vigo plant solar panels reducing electricity use ~30%, cutting ~44 metric tons CO₂/year.
Science‑Based Targets initiative–approved goals: reduce absolute Scope 1 & 2 GHG emissions 55% by 2033 (2021 base year); reduce Scope 3 emissions 33% by 2033.

Inclusion & Diversity

34% Women Executives

Women in Leadership

34 percent of the company’s executives identify as women, reflecting gender diversity at the executive level.

26% Diverse Executives

Ethnic/Racial Diversity

26 percent of U.S.-based executives are ethnically or racially diverse, contributing to broader representation.

56% Diverse Board

Diverse Representation

Over half of the Board members are women, ethnically diverse, or both.

100% Gender Parity

Gender Parity Target

Aiming for equal gender representation in executive ranks by 2030.

Employee Resource Groups support colleagues in field operations, Black/African American communities, LGBTQ+ individuals, and others.
A six-point framework guides initiatives in anti-racism, bias education, STEM pipeline development, mental health support, and social justice.

Articles

Careers at Otis

Innovation

Sustainability