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Customer Service/Inside Sales Rep
Stanley Black & Decker, Inc.
Provides power tools, hand tools, outdoor equipment, engineered fastening systems and industrial solutions.
Customer service, estimating, and sales support for aerospace manufacturing
Prepare and make presentations to customers and company management.
Take an active role in pricing and proposal recommendations including strategic rationale.
Work with all areas of manufacturing, planning and outside vendors to align commitments and schedule adjustments.
Creation of customer proposals
Job cost estimating
Analyze profitability of existing orders
Maintain OTD and quality metrics with customers.
Coordinating customer demand with planning and manufacturing.
Assessment of opportunities from customers and outside sales team
Maintaining delivery performance with customers
Responsible for Estimating focused on Aerospace and Defense tubes, ducts, sheet metal fabrications and machined products.
Keeping customers up to date with current part status and commit dates.
Forecasting revenue based on part status and customer demand.
Review of customer pricing agreements, development of customer proposals, profitability of orders and backlog, tracking analytics of win rates and profitability.
Provide input and analysis associated with new product development and market forecasting.
The company traces its history back to its founding year, establishing a legacy that spans generations.
2010 merger
Corporate expansion
Significant growth achieved through a major merger that expanded its global reach and product offerings.
15.8B revenue
Annual revenue
The company generates substantial annual revenue, reflecting its position as a leading global enterprise.
100+ facilities
Global footprint
Operates a widespread network of facilities across numerous countries, underscoring its international presence.
Operates across two main domains: tools & outdoor products (power tools, hand tools, lawn & garden) and industrial solutions (engineered fasteners, infrastructure attachments).
Its brands – including DEWALT®, CRAFTSMAN®, STANLEY®, BLACK+DECKER® and Cub Cadet® – are staples on construction sites, in workshops and homes worldwide.
Typical projects range from consumer DIY kits to supplying fastening systems for automotive assembly lines and supporting infrastructure work on bridges and roads.
The company stands out for its deep roots dating back to wartime production for WWII.
It continues to innovate, launching hundreds of new products annually and pushing digital jobsite tools and electrification in power tools.
An unusual fact: it claims leadership in both household hardware and advanced fastening technologies—covering everything from consumer gadgets to industrial-grade applications.
Culture + Values
Operate with high standards of ethics and integrity
Create outstanding products & solutions
Ensure excellence in product safety
Partner with suppliers to deliver differentiated value to stakeholders
Continually improve processes and quality management systems
End‑user obsession & innovation
Customer focus – delivering on commitments for service excellence on‑time and in‑full
Operational & functional excellence through simplification, optimization and reducing complexity
People & culture – fostering collaborative environments where employees can create, ideate, work and thrive
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