Description

The role operates under defined financial job dimensions, including monthly target units/net sales, monthly supervision over sales targets, and limited authority over customer discounts. It is focused on assisting the sales function for a specific portfolio and delivering portfolio goals through direct customer engagement.

The purpose of the job is to support sales functions for the assigned portfolio by delivering sales strategies, adhering to the company’s mission, vision, and SOPs, and achieving portfolio targets through direct customer interaction.

Working within ALJ Motors’ programs and policies, the jobholder designs their work accordingly and supports retail in setting annual sales targets aligned with the overall ALJ sales plan. The role has a direct impact on organizational profitability and sales‑target achievement.

• Achieve monthly target sales for Toyota and accessories.
• Complete product knowledge and soft‑skills training courses.
• Proactively resolve guest complaints and ensure satisfaction.
• Comply with sales and compliance SOPs.
• Deliver vehicles to guests on time.
• Process inquiries, provide quotes, delivery info, and handle standard correspondence on complaints, deliveries, terms, order changes, and service to close negotiations.
• Execute daily sales activities and coordinate business plans per portfolio management following standard procedures.
• Perform sales actions to meet portfolio performance targets in collaboration with portfolio management.
• Identify customer needs, ensure satisfaction, recommend products with a Guest‑First mindset, and fulfill contractual obligations.
• Meet with Sales Supervisor for product knowledge updates, complaint resolution, and sales strategy enhancements.
• Participate in sales team dialogues to discuss targets, complaints, and improvement opportunities.
• Receive and promptly resolve customer complaints requiring sales team support.
• Follow up with Accessories Department and accessory salesmen to meet additional customer accessory requests.
• Coordinate invoicing and payments according to SOPs for accurate and timely transactions.
• Understand financing standards to assist customers with loan or payment arrangements and ensure timely processing.
• Submit daily sales performance reports to Sales Supervisor for consolidation and action.
• Send vehicle registration forms and invoices to Sales Coordinator to expedite vehicle release.
• Perform documentation for legal government matters related to sales, adhering to regulations to minimize legal risk.

Requirements

The position requires advanced knowledge of principles and processes for providing customer and personal services, as well as expertise in promoting and selling products. The job holder has a direct impact on customer satisfaction and overall sales performance.

Minimum qualifications include a bachelor’s degree or equivalent and at least four years of sales experience. The role values time management, active learning, stress tolerance, communication, problem‑solving, and other sales‑related skills.

• Net Promoter Score (NPS).
• Time management.
• Stress tolerance.
• Communication and problem solving.
• Problem sensitivity.
• Inductive reasoning.
• Sales-related skills.
• Adaptability.
• Problem solving.

Benefits

• Sales achievement percentage.
• Hours worked per year.
• Active learning.

Training + Development

Interview process

Visa Sponsorship

Security clearance