National Accounts Collections Specialist

Description

• Performs research and updated recordkeeping of customer information.
• Creates reports regarding the current status of customer accounts as requested.
• Collaborates with the Senior Account Managers to reconcile accounts receivable on a periodic (at least bimonthly) basis.
• Update Work Orders with Notes
• Collaborates with the Collections Manager to reconcile accounts receivable on a periodic (at least bimonthly) basis.
• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Research customer discrepancies and past-due amounts with the assistance of the Collections Manager and other staff.
• Ensures the security and privacy of customer information and files.
• Generates monthly billing reports
• Communicate with Collections Manager about status of past due accounts or situations where additional leverage is needed to obtain the desired outcome of collection efforts.
• Responds to telephone inquiries and assists in resolving questions related to the customer accounts and documents accordingly.
• Research customer discrepancies and past-due amounts with the assistance of the Senior Account Managers and Director.
• Submit Invoices and paperwork
• Prepare FDL letters and request attorney FDLs as needed and recommend accounts for third-party collection and/or write-off.
• Maintain current and detailed collection notes.
• Provides consistent, professional, courteous, and high-quality customer service.
• Work returned statements as needed to collect outstanding debt, obtain updated contact information, and update ERP systems with current information.
• Initiates contact with customers having delinquent accounts, determining reason and arranging for collection.
• Manage AR Aging report for locations and subsidiaries assigned, as well as escalated accounts/invoices from branches that need a higher level of collection. This effort will be through direct calls and emails with customers.

Requirements

• Ability to work with a team and independently, in a fast-paced environment.
• Prolonged periods sitting at a desk and working on a computer.
• Proficient in Microsoft Office Suite or related software.
• At least two years of experience in collection and credit work.
• Basic understanding of statistics and data analysis.
• Excellent verbal and written communication skills.
• Basic understanding of applicable state and federal collection laws including the Fair Debt Collection Practices Act and the Fair Credit Reporting Act.
• High school diploma or equivalent, bachelors or associates degree preferred, but not required
• Microsoft Navigator and/or Profit Zoom a plus.

Benefits

• 401K with employer match
• Training and Career Development
• Company vehicle (if job applicable)
• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees
• Company paid short-term disability
• Company paid life insurance
• Paid vacation and company holidays
• Medical, dental, vision
• Excellent pay

Training + Development

Interview process

Visa Sponsorship

Security clearance