Guest Services Agent | Full-time | TPS Kanata

Overview

Front desk agent handling check‑ins/outs, reservations, guest services, and issue resolution.

Key Responsibilities

• check‑in
• check‑out
• reservation management
• guest service
• phone operations
• cash handling

Tasks

-Balance and prepare individual paperwork for closing of shift with hotel standards; -Interact with all guests during check-in and check-out procedure; -Maintain a warm and friendly demeanor at all times with guests and team members; -Greet all incoming and outgoing calls in a professional and timely manner; -Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner; -Work closely and maintain proper communication with all hotel departments; -Handle guest registration and room assignments, accommodating special requests whenever possible; -Maintain proper operation of Front Desk telephones, be familiar with daily sell rates; -Review logbook, and emails daily and complete all tasks on the checklist; -Create and cancel reservations as required, handle check-in and check-outs; -Comply with all company standards and brand standards, if applicable; -Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;

Requirements

• problem solving
• customer service
• communication
• word
• excel
• opera

What You Bring

-A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision; -Customer Service experience, preferably in a Hotel Front Desk position; -Available to work days, evenings, weekends, and/or holidays as required; -Excellent written and verbal communication skills are essential; -Computer literate in Word and Excel. Maestro's or Opera experience is an asset; -Must be legally authorized to work in Canada. -Results-oriented with the ability to be flexible and work well in a busy and demanding environment;

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Benefits

-Team Building Events -Education Reimbursement for you (and your children!) -Work with like-minded team members who are passionate about their work and keep things fun, every day! -Annual Wellness Credit -Hotel Stay Discounts -Culture of Recognition Program -Team Member Referral Program -A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!

About Silver Hotel Group

-Founded with a passion for creating exceptional hotel experiences that elevate guest satisfaction. -Silver Hotel Group has become a trusted name in hotel management, with a focus on innovation and customer care. -The company excels in hotel development, offering cutting-edge facilities and seamless operational management. -With a diverse portfolio of hotels across multiple regions, Silver Hotel Group is known for transforming properties into luxury destinations. -The group's projects span from boutique properties to large-scale resorts, all designed with sophistication and comfort in mind. -Silver Hotel Group's expertise lies in optimizing operational efficiencies while maintaining the highest service standards. -Notable for its adaptability, the company continually evolves to meet the changing needs of travelers in a competitive industry. -Silver Hotel Group has a strong presence in both established markets and emerging locations, ensuring global reach and relevance.

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