General Manager |Hershey TownPlace Suites at Shaner Hotels in Hershey, PA | Kablio

Role

Description

customer service

operating standards

cleaning standards

financial planning

payroll controls

guest complaints

Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
Ensure that all Shaner and franchise operating standards are followed.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
Leads all aspects of employee performance to ensure productivity and a quality work environment.
Assist staff with their job functions to ensure optimum service to guests.
Focus on achievement of hotel financial goals / budget targets.
Handle guest complaints ensuring guest satisfaction.
Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.

Requirements

pms

hospitality degree

cha

cost control

leadership

bilingual

Knowledge of budget preparation and cost controls.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Bilingual English/Spanish a plus.
Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
Knowledge of local activities and attractions appropriate for clientele.
Knowledgeable of the property management system.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Minimum of five years of progressive leadership experience in the hospitality industry.
Be accessible to guests and employees.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Working knowledge of all hotel departments.
Ability to apply good judgment to carry out instructions.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1985

Year Established

The company was founded in 1985 and has been actively involved in the hospitality industry ever since.

Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
Focuses on hotel ownership, management, and development across the United States.
Operates a diverse portfolio of hotels, including major global brands and independent properties.
Known for expertise in transforming underperforming properties into successful operations.
Business model includes long-term investments with a focus on profitability and asset appreciation.
Strong presence in the upscale and select-service hotel segments.
Projects often involve extensive renovations, brand conversions, and strategic expansions.
Standout in the industry with a hands-on management approach.
Prides itself on deep industry relationships and ability to adapt to market trends.

Culture + Values

Delivering superior customer service is a top priority.
Innovation and continuous improvement are central focuses.
Teamwork, communication, and mutual respect are highly valued.
A positive and empowering work environment is a key focus.
Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.

Environment + Sustainability

2050 Net Zero Target

Net-Zero Emissions Goal

Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.

Committed to reducing water and energy consumption across all properties.
Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.

Inclusion & Diversity

Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.

Articles

Shaner Hotels Careers

Shaner Hotels Overview

Role

Description

customer service

operating standards

cleaning standards

financial planning

payroll controls

guest complaints

Works to ensure high scores for customer service, cleanliness and other related items on all Shaner and Franchise inspections.
Ensure that all Shaner and franchise operating standards are followed.
Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in all departments.
Develop accurate and aggressive long and short-range financial objectives consistent with property objectives.
Leads all aspects of employee performance to ensure productivity and a quality work environment.
Assist staff with their job functions to ensure optimum service to guests.
Focus on achievement of hotel financial goals / budget targets.
Handle guest complaints ensuring guest satisfaction.
Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.

Requirements

pms

hospitality degree

cha

cost control

leadership

bilingual

Knowledge of budget preparation and cost controls.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Bilingual English/Spanish a plus.
Ability to satisfactorily communicate with guests, management and co-workers to their understanding.
High school graduate or equivalent; college degree in hospitality management or business and/or CHA designation preferred.
Knowledge of local activities and attractions appropriate for clientele.
Knowledgeable of the property management system.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Minimum of five years of progressive leadership experience in the hospitality industry.
Be accessible to guests and employees.
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Working knowledge of all hotel departments.
Ability to apply good judgment to carry out instructions.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1985

Year Established

The company was founded in 1985 and has been actively involved in the hospitality industry ever since.

Shaner Hotels is a family-owned company with a rich history in the hospitality industry.
Focuses on hotel ownership, management, and development across the United States.
Operates a diverse portfolio of hotels, including major global brands and independent properties.
Known for expertise in transforming underperforming properties into successful operations.
Business model includes long-term investments with a focus on profitability and asset appreciation.
Strong presence in the upscale and select-service hotel segments.
Projects often involve extensive renovations, brand conversions, and strategic expansions.
Standout in the industry with a hands-on management approach.
Prides itself on deep industry relationships and ability to adapt to market trends.

Culture + Values

Delivering superior customer service is a top priority.
Innovation and continuous improvement are central focuses.
Teamwork, communication, and mutual respect are highly valued.
A positive and empowering work environment is a key focus.
Building long-lasting relationships with guests, employees, and stakeholders is a core commitment.

Environment + Sustainability

2050 Net Zero Target

Net-Zero Emissions Goal

Aiming to achieve net-zero emissions by 2050 to offset all greenhouse gas emissions.

Committed to reducing water and energy consumption across all properties.
Focused on adopting sustainable building practices and incorporating energy-efficient technologies into its operations.
Continuously monitors environmental impact and implements green initiatives to minimize waste and improve sustainability.

Inclusion & Diversity

Promotes a culture of inclusivity and equal opportunity across all levels of the organization.
Has established clear goals for gender diversity in leadership roles, aiming to increase female representation at senior levels.
Actively fosters a welcoming environment for employees from diverse backgrounds and experiences.

Articles

Shaner Hotels Careers

Shaner Hotels Overview