Director of Knowledge

Description

• Promote and facilitate the adoption of legal technology (including Copilot, and other AI tools or platforms), supporting the transition to new ways of working and maximising technology’s impact on service delivery.
• Lead client-facing knowledge initiatives including the use of the learning management system, delivery of value-added services, horizon scanning, and content-driven marketing via platforms like Out-law.
• Act as Business Owner for key knowledge technologies, driving value and adoption of:
• Develop and oversee strategies to enhance technical legal expertise across the firm, leveraging learning management systems and other relevant technologies.
• Manage relationships with external partners (e.g. Thomson Reuters, Lexis Nexis, translation firms) to ensure high-quality support for legal service delivery.
• Contribute to the firm’s AI strategy and ensure that the components related to knowledge and use of know how are prioritised and delivered.
• Lead a passionate team to pioneer new ways of working, harnessing the latest legal technologies and AI to deliver exceptional client service and foster a culture of continuous learning. Teams include Research, Information Services, and Knowledge Systems, ensuring they adapt to changing business needs and deliver maximum value.
• Design and deliver an innovative knowledge strategy directly contributes to our firm’s success.
• Manage the annual Knowledge budget, ensuring efficient allocation of resources to support strategic priorities.
• Creates confidence with partners and forges co-operative working relationships with colleagues.
• Deploy and manage knowledge-driven technology projects such as the intranet, horizon scanning, templates (Templafy) and client-facing eLearning.
• Drafting tools
• Design and deliver group, sector, and country-specific Knowledge plans in partnership with firm leadership, encompassing technical training, knowledge sharing, and client value-added services to maintain market-leading legal capability.
• Champion the PDL team as a cohort, fostering collaboration, driving innovation, and leveraging their expertise to advance firm-wide knowledge initiatives.

Requirements

• Team management experience.
• A strategic thinker with a confident and outgoing personality.
• A thorough understanding of delivering in a fast changing environment.
• A qualified lawyer with experience of working in a commercial law firm, or in a significant in-house legal function.
• Lawyer efficiency tools (e.g.Copilot, Lexis Protégé)
• Strong inter-personal skills, well-honed influencing and presentation skills.
• An understanding of professional services knowledge management strategy and experience of high quality implementation in a legal environment.
• Ability to lead, inspire and motivate a team.
• Highly collaborative and able to work among a group of high-performing peers.
• Persuasive – the ability to change and influence senior personnel.
• Excellent networker, including with peers in the industry
• Exhibits approach and behaviours consistent with the firm's core values of 'approachable', 'bold' and 'connected'
• Manage multiple projects and stakeholders in a fast-paced and demanding environment, and ability to work flexibly within and across functional organisational lines
• Learning (Absorb /Inteleap)
• Experience and knowledge of Generative AI technology and other technology applications and their relevance to the Knowledge operations of professional services firms.
• Experience of high level budget management
• Some contract procurement and negotiation experience.
• And other knowledge / efficiency tools e.g. diagramming
• Attention to detail and ability to handle a demanding workload.
• Drive, enthusiasm, resilience and adaptability.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance