IT Technician

Description

• Assist with audio and video conferencing systems such as Teams and Logitech setups as needed for meetings.
• Respond to tickets in accordance with SLA guidelines.
• Participate in rotating schedule for New Hire training.
• Provide onsite and remote support to end users.
• Set up new workstations for users (deploying equipment, checking over account setups).
• Image computers when necessary.
• Serve as the first point of contact for helpdesk inquiries.
• Create documentation for staff for training purposes.
• Record, track, and document the help desk request problem solving process including actions taken through to the final resolution.
• Repair and replace equipment as needed (computers, servers, switches, network devices, UPS).
• Install and configure hardware and software.

Requirements

• Ability and willingness to work overtime when needed.
• Must have the ability to effectively administer troubleshooting procedures.
• Experience IT service management methodologies.
• Ability and willingness to travel to client sites as needed.
• Familiarity with Microsoft desktop operating systems and applications.
• CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft MCSA/MCSE preferred.
• Pro support M365: Word, Excel, Outlook, PowerPoint.
• Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.
• Customer service mindset.
• Experience using ticketing systems such as Service Now.
• Solid understanding of computers, networks, software and Windows Operating Systems.
• Must be able to foster good relationships with the team and organization.
• Familiarity with computer hardware including servers, switches, network devices, etc.
• Must be able to work in a collaborative team environment.
• Basic understanding of firewalls.
• Strong organizational and time management skills.
• Previous experience with remote support tools.
• Ability to work in Active Directory.
• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 0-2+ years of experience in desktop support or related field.
• Knowledge of networking protocols, including TCP/IP, DNS, DHCP, VLANs, etc.
• Excellent verbal and written communication skills.
• Ability and willingness to quickly learn new technologies and software.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance