Summerset Retirement Villages
Developer and operator of retirement villages across New Zealand, offering independent living and care options.
2 days ago
Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Melbourne, Victoria, Australia
Onsite
Company Size
1,300 Employees
Service Specialisms
Sector Specialisms
Description
operations
staffing
financials
business planning
risk management
customer experience
The Village Operations Manager is a senior leadership role responsible for day‑to‑day operational performance, overseeing staffing and financial management, developing and delivering annual business plans, and driving a high‑quality customer experience that strengthens Summerset’s reputation while ensuring robust risk management.
- Ensure smooth daily village operations
- Manage staffing and financial resources
- Plan and implement annual business plans
- Foster high-quality customer experience
- Implement and review risk management strategies
- Build rapport with diverse individuals
- Provide excellent customer service and communication
- Achieve profit centre targets and revenue goals
- Participate in social sports activities
Requirements
leadership
interpersonal
customer service
communication
profit management
revenue targets
The ideal candidate is an empathetic, confident professional with extensive experience in customer‑facing environments, strong interpersonal and people‑leadership abilities, the skill to build rapport with diverse stakeholders, excellent communication for handling queries, and a proven track record in managing profit centres or meeting revenue targets.
- Demonstrate strong interpersonal and leadership skills
Benefits
Summerset creates vibrant retirement villages where residents feel at home, guided by the values of One Team, Strong Enough to Care, and Strive to Be the Best. The company embraces diversity and encourages each employee’s uniqueness to make a real impact on community life.
Summerset offers strong management and senior office support, flexible working arrangements, a competitive remuneration package with incentives, novated vehicle leasing, birthday leave, an employee share scheme, and social sports activities. The permanent role is based in Chirnside Park, with applications closing on 4 February 2026.
- Receive strong management and senior office support
- Access flexible working arrangements
- Benefit from a competitive remuneration package with incentives
- Obtain novated vehicle leasing options
- Enjoy birthday leave and employee share scheme
Training + Development
Interview process
Visa Sponsorship
Security clearance
Overview
1997 Established
Year Founded
The company was founded in 1997 as a leader in retirement living.
- Designs, develops, and manages a wide range of retirement villages, focusing on independent living and residential care services.
- Expanded across New Zealand, with multiple villages located in key cities and towns.
- Specializes in creating modern, high-quality facilities that offer a variety of accommodation options for retirees.
- Strong commitment to resident care, with state-of-the-art care services tailored to meet changing health needs.
- Consistently strives to innovate within the retirement village sector, balancing comfort, independence, and community support.
- In recent years, has become a recognized leader in the industry, expanding its services and enhancing residents' quality of life.
Culture + Values
- We put people first in everything we do.
- We value quality, and are committed to delivering quality in every aspect of our business.
- We embrace innovation and creativity to continually improve the lives of our residents.
- We act with integrity and are committed to doing the right thing by our residents, team members, and communities.
- We support and encourage the growth of our people.
- We foster a positive, team-oriented, and respectful work environment.
Environment + Sustainability
30% reduction
Carbon Emissions Target
Aims to cut carbon emissions by 30% by 2030 as an interim step toward net zero.
Net Zero by 2050
Carbon Neutrality Goal
Committed to achieving net zero carbon emissions by 2050.
- Energy-efficient buildings and renewable energy sources are key components of their sustainability strategy.
- They actively monitor and reduce waste through effective recycling programs.
- Water conservation initiatives are implemented across all villages to reduce environmental impact.
Inclusion & Diversity
40%
Female Board Representation
The company's board of directors is composed of 40% female members.
- Strives to create a diverse, inclusive workforce and a safe, welcoming environment for residents.
- They have implemented policies to ensure equal opportunities across all levels of the organization.
- Tracks and reports on gender diversity across various roles within the company.