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Software Support Administrator
Charities Housing Development Corporation
Nonprofit organization providing affordable housing solutions for low-income individuals and families.
Provides oversight and maintenance of the Yardi system, including troubleshooting, technical support, training, and mentoring for Rent Cafe and Voyager users.
Provide oversight and maintenance of the Yardi system.
Conduct training sessions for staff on Voyager and Rent Café functionalities.
Keeping abreast of new Voyager and rent Cafe updates functionalities to incorporate into training programs.
Complete the setup of new properties in Yardi, including units, unit types, and affordability mapping.
Assess and evaluate existing accounting processes and workflows as it relates to Yardi utilization and recommend process improvements.
Provide recommendations for all other supporting Yardi modules and system utilization.
Mentor, train and support Yardi users throughout the agency.
Create and submit tickets to Yardi Support Help Desk.
Troubleshoot Yardi issues with all Yardi module used such as Rent Café.
Works directly with staff from other departments to resolve Yardi reporting issues and problems when necessary.
Provide technical support and troubleshooting for Rent Café users.
Create comprehensive training materials to support the learning process.
Monitor and manage Vendor Café activities, including evaluating and resolving disbursement issues, identifying inefficiencies in utilization and recommend process improvements.
Coordinate system corrections with Yardi technical support as needed.
Evaluate and test new modules and functionality for implementation and roll out.
What you bring
yardi
ms office
teams
judgment
time management
communication
Ability to effectively administer a variety of financial programs and administrative activities
Strong knowledge of MS Word, Excel, MS Teams, and Outlook.
Ability to use independent judgment and decision making to solve any problems.
Ability to attend meetings both on-site and off-site.
Strong computer proficiency, Yardi, Microsoft Office programs such as Word, Excel and Outlook required.
Strong time and project management skills.
Extensive use of computers and telephone.
Knowledge of accounting, financial analysis, and budget procedures in Yardi.
Working knowledge of affordable Housing property management programs, policies, and procedures.
Ability to read, analyze, and interpret complex documents, including contract language administration and content.
Minimum three (3) years of experience with Yardi systems, particularly in affordable housing.
Able to work in a fast-paced environment.
Knowledge of the affordable housing industry and applicable federal, state, and local government regulations.
Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines
Valid California Driver's License and insurance required.
Excellent written and oral communication skills, organizational skills, and ability to work independently and as part of a team.
Benefits
Information not given or found
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
yes, background checks will be conducted as part of the hiring process.
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