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Charities Housing Development Corporation

Software Support Administrator

Company logo
Charities Housing Development Corporation
Nonprofit organization providing affordable housing solutions for low-income individuals and families.
Provides oversight and maintenance of the Yardi system, including troubleshooting, technical support, training, and mentoring for Rent Cafe and Voyager users.
19d ago
$90,000 - $115,000
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
San Jose, CA
Office Full-Time
Company Size
50 Employees
Service Specialisms
Affordable Housing Development
Property Management Services
Development Services
Consulting Services
Project Management
Green Technology Construction
Resident Services
Sector Specialisms
Affordable Housing
Residential
Multi-family Housing
Service-enriched Housing
Green Technology in Construction
Role
What you would be doing
yardi maintenance
staff training
training updates
property setup
training materials
vendor monitoring
  • Provide oversight and maintenance of the Yardi system.
  • Conduct training sessions for staff on Voyager and Rent Café functionalities.
  • Keeping abreast of new Voyager and rent Cafe updates functionalities to incorporate into training programs.
  • Complete the setup of new properties in Yardi, including units, unit types, and affordability mapping.
  • Assess and evaluate existing accounting processes and workflows as it relates to Yardi utilization and recommend process improvements.
  • Provide recommendations for all other supporting Yardi modules and system utilization.
  • Mentor, train and support Yardi users throughout the agency.
  • Create and submit tickets to Yardi Support Help Desk.
  • Troubleshoot Yardi issues with all Yardi module used such as Rent Café.
  • Works directly with staff from other departments to resolve Yardi reporting issues and problems when necessary.
  • Provide technical support and troubleshooting for Rent Café users.
  • Create comprehensive training materials to support the learning process.
  • Monitor and manage Vendor Café activities, including evaluating and resolving disbursement issues, identifying inefficiencies in utilization and recommend process improvements.
  • Coordinate system corrections with Yardi technical support as needed.
  • Evaluate and test new modules and functionality for implementation and roll out.
What you bring
yardi
ms office
teams
judgment
time management
communication
  • Ability to effectively administer a variety of financial programs and administrative activities
  • Strong knowledge of MS Word, Excel, MS Teams, and Outlook.
  • Ability to use independent judgment and decision making to solve any problems.
  • Ability to attend meetings both on-site and off-site.
  • Strong computer proficiency, Yardi, Microsoft Office programs such as Word, Excel and Outlook required.
  • Strong time and project management skills.
  • Extensive use of computers and telephone.
  • Knowledge of accounting, financial analysis, and budget procedures in Yardi.
  • Working knowledge of affordable Housing property management programs, policies, and procedures.
  • Ability to read, analyze, and interpret complex documents, including contract language administration and content.
  • Minimum three (3) years of experience with Yardi systems, particularly in affordable housing.
  • Able to work in a fast-paced environment.
  • Knowledge of the affordable housing industry and applicable federal, state, and local government regulations.
  • Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines
  • Valid California Driver's License and insurance required.
  • Excellent written and oral communication skills, organizational skills, and ability to work independently and as part of a team.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • yes, background checks will be conducted as part of the hiring process.
Company
Overview
  • Founded with a mission to provide quality, affordable housing for low-income individuals and families.
  • Focused on creating sustainable communities through innovative development projects and partnerships.
  • Delivers housing solutions that include rental apartments, supportive housing, and mixed-income developments.
  • Has a rich history of collaborating with local governments, nonprofits, and community organizations.
  • Specializes in affordable housing, community development, and fostering long-term financial sustainability.
  • Known for a strong commitment to providing safe and healthy living environments for underserved populations.
Culture + Values
  • We are committed to providing affordable housing to those in need.
  • We aim to build strong, vibrant communities by creating opportunities for people to thrive.
  • We believe in delivering high-quality housing that fosters dignity, respect, and opportunity for all residents.
  • We collaborate with local partners to ensure our developments are sustainable and have a lasting positive impact on the community.
Environment + Sustainability
2050
Net Zero Target Year
The company is working to achieve net zero emissions by 2050.
  • Committed to incorporating green building standards in projects.
  • Developments prioritize energy efficiency, water conservation, and sustainable materials.
  • Continuously track and improve energy usage and carbon footprint across all properties.
Inclusion & Diversity
  • promotes an inclusive work environment where diversity is celebrated.
  • actively supports diverse talent acquisition, development, and leadership opportunities.
  • workforce includes a wide representation of gender, ethnicities, and backgrounds, fostering a culture of respect and equality.
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