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Customer HyperCare Co-ordinator
Ingersoll Rand Compressor Systems & Services
Customer outreach & data-driven service coordination for equipment clients
9d ago
Junior (1-3 years)
Full Time
Bradford, England, United Kingdom
Office Full-Time
Company Size
15,000 Employees
Service Specialisms
Product support
Service request
Technical support
Parts accessories
Product manuals
Brochures
Data sheets
Sector Specialisms
Industrial Manufacturing
Transportation
Energy
Mining
Construction
Environmental
Food and Beverage
Power Generation
Role
What you would be doing
opportunity follow-up
customer outreach
outbound prospecting
data analysis
crm management
- Opportunity Follow-ups: Ensure all warm enquiries are passed to the correct team and follow up until a win/loss status is achieved.
- Customer Outreach: Contact existing customers to discuss installations and offer service activities, ensuring their needs are met and identifying opportunities for maintenance or upgrades.
- Outbound Prospecting: Make outbound calls to cold leads collected through data analysis and nurture these into warm opportunities.
- Installation Data Analysis: Review spreadsheets of installation records to identify customer details, installation types, service histories and initiate outreach for service activities.
- Managing the CRM system (Salesforce): Ensuring the database is managed effectively and monitoring conversion rates to identify opportunities for improvement
What you bring
customer service
analytical
communication
excel
salesforce
collaboration
- Previous experience in Customer Service / Help Desk or Telemarketing
- Strong analytical skills and attention to detail for reviewing data and identifying trends.
- Excellent verbal and written communication skills in English.
- Proficiency in spreadsheet software (e.g., Excel, Google Sheets) and CRM tools (e.g., Salesforce).
- Ability to work independently while collaborating across teams to drive customer success.
- Free parking
- Cycle Scheme
- Westfield Health Medical Cover
- 10% of salary in shares after 1 year of employment
- Company Pension Contribution
- Electric Car Scheme (after probation period)
- Employee Assistance Programme
- Death in Service Benefit of 4x salary
- 25 Days Holiday + 8 Bank Holidays (Option to purchase up to 5 days’ pro rata for part time)
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Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Over 100 Years
Legacy of Innovation
Known for a history of leadership and dependability in air compression, the company has consistently delivered reliable solutions across industries.
- A global leader in air compressor solutions, the company has been innovating for over a century.
- Specializes in providing high-performance compressors, including rotary screw and piston compressors, designed to support a wide range of industrial needs.
- Serves diverse sectors such as energy, commercial, and infrastructure with tailored solutions that ensure efficiency and sustainability.
- Committed to quality and reliability, the company designs equipment that is vital in manufacturing, energy production, and utilities management.
- Products and services are integral to industries where compressed air plays a critical role, including aerospace, automotive, and construction.
- Delivers solutions through engineering excellence and cutting-edge technology, powering businesses around the globe.
- Focuses on aftermarket services, ensuring clients have ongoing access to support and parts to maintain system efficiency.
- Customer First
- Innovation
- Sustainability
- Continuous Improvement
2050
Net Zero Target
Committed to achieving net-zero greenhouse gas emissions by 2050, aligning with global climate goals.
50%
Emission Reduction
Aiming to reduce emissions by 50% by 2025 through energy-efficient products and solutions.
- Reducing operational carbon footprint with sustainable business practices.
- Utilizing renewable energy and improving energy efficiency in manufacturing facilities.
- Developing products designed to meet stringent environmental standards, including compliance with the Paris Agreement.
- Focused on building a diverse and inclusive workforce across all levels.
- Implemented strategies to advance gender diversity, with specific focus on leadership roles.
- Regularly monitoring and reporting diversity metrics to ensure measurable progress.
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