Client Services Representative

Description

• Handle high‑volume inbound calls and make outbound appointment‑booking calls with high conversion.
• Identify client requests, provide effective solutions, and de‑escalate concerns using critical‑thinking.
• Maintain comprehensive knowledge of product and service portfolio.
• Accurately document client interactions while multitasking and minimizing hold times.
• Meet productivity standards and follow established call scripts.
• Exercise strong judgment and manage multiple priorities in a fast‑paced environment.

Requirements

Are you passionate about delivering outstanding customer service? We’re looking for enthusiastic Client Services Representatives to join Swan Plumbing, Heating, and Air Conditioning. You’ll be the friendly voice that helps our clients navigate their needs, ensuring they have a seamless and enjoyable experience. As a Client Services Representative, you’ll engage with clients promptly and professionally, resolving their inquiries and concerns with a smile. If you thrive in a fast‑paced environment and enjoy building lasting relationships, this is the perfect opportunity for you!

In this role you will handle a high volume of inbound calls and make outbound calls to schedule appointments, aiming for high conversion rates. You will quickly identify client requests, provide effective solutions, and de‑escalate concerns while using critical‑thinking skills. Maintaining an up‑to‑date knowledge of our product and service portfolio and accurately documenting interactions are essential. You must meet productivity standards, adhere to call scripts, and minimize hold times while multitasking.

We prefer candidates with 2–3 years of call‑center experience, and HVAC or plumbing background is a plus. Strong communication skills are required, including a typing speed of at least 45 wpm. The ideal candidate is dedicated to superior client service, can manage multiple priorities, and exercises sound judgment. Proficiency with Microsoft Office and experience with ServiceTitan are also valued.

• 2–3 years of call‑center experience; HVAC/plumbing experience a plus.
• Type at least 45 wpm with strong verbal communication.
• Proficient in Microsoft Office; experience with ServiceTitan preferred.

Benefits

We offer competitive pay ranging from $18 to $22 per hour, along with opportunities for career advancement. Comprehensive medical, dental, and vision insurance, a 401(k) plan with company match, and company‑paid life insurance are provided. Paid time off includes one week of vacation annually, and we foster a motivating, supportive work environment where contributions are valued.

• Competitive pay ($18‑$22/hr) with career advancement opportunities.
• Comprehensive medical, dental, and vision insurance and 401(k) match.
• Company‑paid life insurance and paid time off, including one week of vacation.
• Supportive work environment that values employee contributions.

Training + Development

Interview process

Visa Sponsorship

Security clearance