IT Engineer

Our client in Newcastle is looking for a IT Engineer to join the team on a two year fixed term contract. As the IT engineer you will be responsible for managing IT operations across the West Europe region, supporting local business functions, coordinating with central IT teams, and managing external vendors to ensure secure, reliable, and high-quality IT service delivery in line with corporate standards.

• Deliver IT operations including user support, infrastructure, security, network management, procurement, and asset tracking
• Collaborate with business stakeholders and IT teams to define system requirements and specifications
• Act as the primary technical contact for regional business users on IT-related matters
• Manage second-level support operations across the region
• Ensure uninterrupted IT service across all construction sites in the UK and Ireland

• Analytical mindset with strong troubleshooting abilities
• Bachelor’s degree in information technology, Computer Science, or a related field
• Basic knowledge of Microsoft Power Platform (Power Apps, Power Automate)
• Accuracy of project timelines and cost control
• 2–3 years of experience in IT roles with increasing responsibility
• Strong communication and teamwork skills
• Certifications such as Microsoft Certified: Azure Administrator Associate or MCSE are advantageous
• Minimum 3 years in system administration and IT support
• Proficiency in managing users, groups, Group Policies, DNS, DHCP, and LDAP
• Ability to train and support users on systems and processes
• Experience with Microsoft SharePoint Online: document libraries, lists, permissions, and external access
• Response time based on ticket severity
• Proven experience in IT service management and SLA monitoring
• Familiarity with Microsoft 365 services: Intune, OneDrive, Teams, Exchange Online
• Strong communication and technical skills
• SLA breach frequency
• Mean Time to Repair (MTTR) following failures
• Initiative, autonomy, and a collaborative approach to problem-solving
• Hands-on experience with Active Directory and Office 365 administration
• Solid grasp of networking protocols and infrastructure: TCP/IP, routing, VLANs, firewalls, switches, wireless equipment
• Willingness to travel within the assigned region
• Ability to work under the guidance of the Regional IT Supervisor
• Self-motivated, adaptable, and committed to continuous learning
• Strong understanding of information security principles including access control, encryption, and patch management
• Speed of ticket resolution