Customer Support Coordinator - Manchester, NH

Description

• Create and manage workflows
• Partner with planning and purchasing teams to expedite orders and improve ship dates
• Manage customer inquiries via phone, email and Salesforce.com
• Provide customer service functions to distributors, including price and availability information, literature updates, and order expedites
• Act as a conduit between Sales, Distributors, and internal departments for quotes, bid packages, customer service, and submittals
• .Build and maintain strong customer relationships through daily engagement and support
• Liaise between Customer Service, Operations, Product Management, Technical Services, and other internal teams to resolve issues and streamline communication
• Review customer purchase orders for accuracy and request revisions as needed'
• Serve as the primary point of contact for all customer and sales team inquiries within the territory
• Process and monitor payment in advance and credit card orders
• Process customer returns and credit requests
• Work with Accounts Receivable and collections to resolve past due invoices to minimize order delays
• Create, change and extend customer accounts
• Manage the full account lifecycle, including onboarding, order processing, and ongoing support
• Assist in managing project orders through the full cycle, ensuring delivery and documentation commitments are met
• Review and analyze daily backlog reports and communicate updates to customers regarding open orders, weekly shipments, and past due orders
• Partner with sales and product management to support territory growth and strategic initiatives.Provide limited pricing support in accordance with company policy
• Attend meetings and training sessions as requested
• Assist customers with basic technical questions with support from the Technical Services team
• Maintain clear, up to date records and documentation

Requirements

• Strong ability to communicate data and materials in easily understandable terms to all functions.
• Strong analytical skills are essential.
• AS degree in Finance, Business or related field (Bachelor’s preferred), or 2-4 years of equivalent experience working for a manufacturing company with a fully integrated ERP system (preferably SAP).
• Highly organized with an ability to work well under tight time constraints.
• Ability to manage multiple priorities simultaneously.
• Must be strong in Excel (incl. v-lookups, pivot tables).
• Experience leading cross-functional projects desired.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance