Account Manager

Description

The Account Manager is responsible for managing customer relationships, estimating projects, and overseeing the successful execution of assigned projects. This role is critical in driving revenue growth, providing excellent customer service, and building strong networks within the market. The Account Manager will handle "Come Do" or service work as well as project work, ensure customer satisfaction, and achieve annual revenue goals.

• Ensures Accountability: Holding oneself and others accountable to meet commitments.
• Communicate known project hazards, risk
• Build a network of industry contacts and maintain relationships with key stakeholders to enhance business opportunities.
• Provide consistent follow-up and communication with clients throughout the project lifecycle.
• Estimate and prepare proposals for assigned projects.
• Ensure high levels of customer satisfaction by addressing inquiries and resolving issues efficiently.
• Builds Networks: Actively develops networks of professional contacts to drive business success.
• Foster and develop partnerships that lead to revenue growth and increased market share for Penhall Company.
• Communicate project progress, potential issues, and client feedback to relevant stakeholders.
• Handle service or "Come Do" work as required, responding promptly to customer needs.
• Participate in community and industry events to increase brand awareness and establish Penhall Company as a trusted service provider.
• Oversee the management of projects, ensuring they are completed incident free, on time, within budget, and to client specifications.
• Identify new business opportunities within the assigned market and maintain a robust pipeline of potential projects.
• Develop and maintain strong relationships with clients, acting as the primary point of contact for assigned accounts.
• Collaborate with internal teams to ensure projects are completed efficiently and to the client’s satisfaction.
• Achieve annual revenue targets by successfully managing project delivery and cultivating client relationships.
• Track and report on performance metrics, identifying areas for improvement and adjusting strategies to meet goals.
• Work closely with the Branch Manager, sales team, and other departments to align project goals with overall company objectives.

Requirements

• Relationship Management: Proven ability to develop and maintain strong, long-term relationships with clients.
• Prolonged periods sitting at a desk and working on a computer.
• Proficient verbal and written communication skills.
• May be required to travel to job sites or other locations as necessary.
• Ability to walk job sites as needed.
• Communication: Clear and effective verbal and written communication skills.
• Working knowledge of OSHA Construction Safety Standards.
• Situational Adaptability: Ability to adjust approach and behavior to fit the dynamic needs of projects, clients, and the organization.
• Strong customer service orientation, with the ability to address client needs effectively.
• Associate’s degree or equivalent industry experience required; Bachelor’s degree preferred.
• Proficiency in Microsoft Office Suite and other related software.
• Excellent interpersonal and relationship management abilities.
• Being Resilient: Ability to remain positive and motivated in the face of challenges.
• Ability to prioritize tasks and adapt to changing project demands.
• Must be able to lift up to 15 pounds at times.
• At least 3-5 years of experience in project management, estimating, or sales within the construction or related industry preferred.
• Strong project management and organizational skills.
• Collaboration: Strong team player with the ability to work across departments to achieve common goals.

Benefits

• Annual sales volume goal for Account Manager will be $3M - $5M+.

Training + Development

Interview process

Visa Sponsorship

Security clearance