Asst Manager-Facilities

Description

• Take feedback - customer needs assessment and evaluation of customer satisfaction levels.
• Maintaining/preparing monthly attendance summary record for salary.
• Achieve Key Performance Indicators and Service Level Agreements targets.
• Ensure the housekeeping staff is well-groomed.
• Schedule weekly vendor meetings to discuss daily issues if any.
• Taking daily property rounds, coordinating with the team to close any matters related to cleaning.
• Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.
• Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner.
• Prepare and implement various checklists, at the frequency instructed in the suggested formats.
• Plans, schedules, inspect, and assigns work to subordinate supervisors and/or teams.
• Implementation of client specific app-based tools.
• Maintaining daily/monthly reports, i.e. DMR and MMR, and sharing the same with Property Manager and client.
• Assisting in preparing and developing the documentation of standard policies and procedures
• Manage landscaping and gardening.
• Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity.
• Regularly brief all staff regarding their duties, designated areas of work, and special instructions if any.
• To provide administrative support to the Facility Management team.
• Assisting in improving and monitoring procedures to ensure cost-effective and efficient services.
• Developing and mentoring new and subordinate vendor staff

Requirements

• Demonstrated experience with continuous improvement initiatives highly desirable
• Experience in Facilities Management is required.
• Knowledge of Occupational Safety requirements
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Demonstrated experience with client reporting and preparation of reports required.
• Strong Customer Service focus
• Strong PC literacy and proven ability to manage daily activities using various systems.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance