IT Desktop Support Engineer

Description

Requirements

• Ability to work independently or as part of a team
• Minimum 2 to 3 years of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements.
• Experienced in repeat call analysis and developing preventive actions
• Driven and result oriented.
• May have other vendor certifications from OEMs (Dell, Toshiba, Lenovo, Client)
• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction-based activities at sites.
• Ability to work with deadlines and complete tasks on time. Takes proactive ownership and works with sense of urgency
• Ability to troubleshoot issues with systems and networks using good deductive reasoning skills and troubleshooting & resolving issues related to end user network cabling.
• Expert in desk-side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
• Must be available to work flexible work schedules
• Smart hand support for peripheral and networking hardware, including, but not limited to
• Good Customer management skill,
• Experience of ticketing tools (ServiceNow / Remedy etc.),
• Preferably with an Associate Degree in Electronics and CompTIA A+ Certification.
• Experience in installing, technical troubleshooting and fixing desktops, printers, laptop, and other computer peripherals hardware problems as well as desktop applications.
• Ability to complete tasks effectively with minimal supervision
• Excellent written and oral communications skills with clients and management as well as people skills.
• Ability to lift / move computer equipment weighing up to 50 lbs.
• Experienced in Problem management
• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
• Good in oral and written communication
• Able to interact and work with customers at different levels.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance