Guest Experience Coordinator – Evening Shift (Part-time) - (f, m, x)

Description

• Maintaining guides and manuals for properties
• Working with the B2B team for corporate bookings
• Working with the Maintenance team to report, schedule and monitor repairs and renovations
• Scheduling cleaning, checking auto tasks, recording Owner cleans on airtable
• Using online tools to manage reservations, calendars and property details
• Maintaining the office, controlling stock and supplies, and light reception work
• Performing reservation changes (cancellations, extensions) working on Airbnb account and Booking.com extranet and similar tools
• Dealing with invoice requests from the finance department
• Checking key returns (keynest and office pick up)
• Completing inventories, check-outs and inspections of long-term rentals
• Taking messages and booking callbacks with other team members
• Answering inbound calls from guests, clients and contractors
• Conducting meet and greets and coordinating guest check ins/outs
• Ordering consumables and performing stock-take as needed; replacing broken and faulty items in our properties
• Replying to messages by email and messaging from guests (on ENSO), clients and contractors
• Carrying out property inspections
• Triaging issues and inbound requests

Requirements

• You are fluent in English (C1 level, written and spoken) - additional languages are a plus!
• You have experience in hospitality or customer service;
• You are a problem-solver and self-driven to provide outstanding customer service;

Benefits

• £12.21 per hour, to be increased from 2026
• Pension contributions
• 33 days including Bank Holidays full-time equivalent, pro-rata based on actual contracted weekly hours

Training + Development

Interview process

Visa Sponsorship

Security clearance