Coates
Australia’s largest equipment hire provider offering end-to-end hire, engineering, industrial, and power & HVAC solutions.
Lead multi‑site operations, safety and customer satisfaction for equipment hire business.
4 days ago
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)
Full Time
Dandenong South, Victoria, Australia
Field
Company Size
2,200 Employees
Service Specialisms
Equipment Hire
Engineering Solutions
Industrial Solutions
Power & HVAC
Technology
Temporary works engineering
Industrial shutdowns
Dry hire
Sector Specialisms
Mining
Metals
Oil & Gas
Government
Infrastructure
Construction
Power
Ports
Role
Description
data analysis
fleet management
compliance
safety culture
team leadership
customer relations
You will lead a diverse team of managers, technicians and customer‑service professionals, empowering them to deliver on revenue, customer experience and fleet performance targets. This is a hands‑on leadership role for someone who thrives in a fast‑paced environment and knows how to get the best out of people and operations.
- Champion Coates’ Safety‑First culture across site operations.
- Drive operational, production and sales effectiveness to meet revenue, fleet and service goals.
- Lead, develop and motivate a high‑performing team of managers and frontline staff.
- Analyse performance data to identify growth opportunities and improve profitability.
- Ensure compliance with company standards, policies and operational procedures.
- Build strong customer relationships and represent Coates in the market.
- Monitor fleet availability, maintenance and service delivery to consistently meet customer needs.
Requirements
operations
safety
commercial
leadership
communication
customer‑first
- Proven success managing multi‑site or complex branch operations, preferably in equipment hire, industrial or asset services.
- Demonstrated ability to drive safety culture and operational excellence.
- Strong commercial acumen with experience analysing performance and spotting growth opportunities.
- Exceptional leadership and communication skills that inspire high performance.
- Customer‑first mindset and commitment to continuous improvement.
Benefits
At Coates, we’re more than equipment hire — we’re about people, performance, and possibilities. As Site Operations Manager you will lead operational excellence, safety and customer satisfaction across a network of branches.
- Development and career progression pathways.
- Employee discounts, benefits and wellbeing program.
- Purchased additional leave program.
- Novated leasing and salary sacrifice options.
- 12 weeks paid parental leave plus government scheme.
- Volunteering opportunities through the Coates Foundation.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
1885 founded
Historical Milestone
The company was established during Victoria's gold-rush era.
A$1.1B revenue
Annual Financial Performance
The company generates over A$1.1 billion in annual revenue.
140 years operating
Longevity in Industry
The company will celebrate 140 years of operation in 2025.
2025 milestone
Upcoming Anniversary
The company is gearing up to mark 140 years of continuous operation.
- It evolved from machinery manufacturing to pioneer equipment rental in Australia.
- Expanded into engineering and equipment hire, supporting global customers.
- Operates across ~150 branches and delivers oversized fleets and specialist solutions in sectors like mining, rail, infrastructure, and power.
- Beyond rental, it offers in-house temporary works engineering, industrial shutdown management, and turnkey Power & HVAC services.
- Typical projects include major construction shutdowns, remote mining tool stores, large-scale events, and complex infrastructure builds.
- The firm invests heavily in technology—IoT-enabled portals, BIM content, drones, telemetry—and collaborates with universities to develop innovative temporary-works solutions.
Culture + Values
- Care deeply
- Be our best
- Customer‑focused
- One team
Environment + Sustainability
1,720 panels
Solar panels installed
1,720 solar panels across 20 branches, reducing Scope 2 emissions by approximately 1,500 tonnes annually.
30-50% GHG
Mid-term reduction targets
Committed to reducing greenhouse gas emissions by 30% by 2026 and 50% by 2030, relative to 2020 levels.
2040 Zero
Net-zero commitment
Aims to achieve net-zero greenhouse gas emissions by 2040.
5 pillars
Sustainability focus
Focuses on five key areas: Our People, Our Communities, Resilience, Eco-efficiency, and Greener Choices.
- Eco-efficiency actions include waste reduction, energy efficiency, renewable energy, and water management
- Greener Choices range includes hybrid, battery electric, solar, low-pollutant engines, biodiesel blends, and energy-efficient site accommodation standards
- Governance aligned to GRI standards and TCFD disclosures
Inclusion & Diversity
25% female leadership by 2025
Representation Target
The company aims for 25% of leadership roles to be held by women by 2025.
~22% managerial women at launch
Industry Benchmark
At launch, approximately 22% of managerial roles were held by women, exceeding the industry average.
85 women through LEAP program
Leadership Development
The LEAP program empowered 85 women across four cohorts, focusing on leadership, excellence, and performance.
78 women in leadership positions
Current Representation
Currently, 78 women hold leadership positions within the organization.
- Reconciliation Action Plan: target 2.5% First Nations employee representation and 10% apprentices by 2025
- Reconciliatory target: 5% of non-capital annual spend with Indigenous suppliers by 2024
- Delivered formal cultural awareness training to over 90% of workforce
- 'See It. Be It.' initiative to showcase female role models and inspire careers in heavy industry