Support Specialist I

Overview

Assist residents with inquiries and support for a residential energy‑efficiency program.

Key Responsibilities

• kpi monitoring
• inbound support
• application review

Tasks

-Meet key performance indicators (KPIs), including hold times and after-call wrap up time. -Work regular full-time hours based on Pacific Standard Time. -Respond to inbound calls and emails from program participants, contractors, and other stakeholders, providing accurate and helpful information about the program requirements. -Provide support with application reviews and other administrative tasks.

Requirements

• customer-facing
• call centre
• microsoft office
• language fluency
• post-secondary
• communication

What You Bring

-1–2 years of experience in a customer-facing role; call centre experience is an asset. -Proficient with Microsoft Office applications. -Oral fluency in French, Cantonese, Mandarin, Farsi, Punjabi, or Tagalog is a strong asset. -Post-secondary education is preferred. -Strong verbal and written communication skills.

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Benefits

-Paid vacation, sick and personal time -Life, AD&D, and long-term disability coverage paid for by the company -Paid company holidays -RRSP company match -Employee Recognition Program – convert your recognition points into gift cards -Access to training opportunities to advance further in your career -Medical, Dental, and Vision Insurance with company premium assistance -Paid Volunteer Time; giving back to our communities is important to us -Employee Referral Bonus Program -Employee Assistance Program – offers benefits to help you manage daily responsibilities

About Clearesult

-Founded to deliver energy efficiency programs across various sectors, improving sustainability and reducing costs. -Partners with utilities, governments, and businesses to implement innovative energy solutions. -Specializes in energy management, demand response, and energy efficiency projects for residential, commercial, and industrial clients. -Offers tailored services, from data-driven insights to full-scale implementation of energy-saving strategies. -Works on large-scale projects that integrate renewable energy, smart building technologies, and advanced energy-saving solutions. -Known for using cutting-edge technologies and software to track and optimize energy use across multiple sectors.

Sector Specialisms

Visa Sponsorship

-clearesult does not provide any visa sponsorship.

Security Clearance

-successful hires must pass pre‑employment checks.